Global Business Process Owner (E-commerce and Configurator)

General Information:

The BU PGSV Global Business Process Owner (GBPO) defines, governs, and improves global business processes to ensure standardization, efficiency, and digital enablement across the organization. Collaborating with Hub Process Owners and BST/IT teams, the GBPO aligns global strategy with regional execution, driving process harmonization and optimizing workflows. Reporting to the Head of Digital Service Business Transformation, the GBPO works with key stakeholders to implement best-in-class processes. The GBPO is both a technical expert and a facilitator. Beyond defining workflows, they mediate diverse, often conflicting priorities to ensure that teams have the guidance, tools, and motivation to adopt new ways of working. Rather than acting solely as an “enforcer” of top-down directives, they co-create solutions with BUs and local hubs. By employing discovery sprints, human-centered design, and iterative pilots, the GBPO uncovers the root causes of process misalignment, builds buy-in, and tests assumptions early—enabling successful, sustainable implementation of changes. This role demands resilience, soft skills, and empathy for both global and local challenges.

Key responsibilities:

Strategic Responsibilities

• Develop and lead cross-regional process standards that unify service delivery, from asset installation to long-term support, while balancing global mandates with local realities.
• Partner with BST/IT to integrate digital tools, automation, and analytics into business processes, ensuring alignment with Hitachi Energy’s Unkai Vision and broader digital transformation goals.
• Oversee the global business process framework, ensuring adherence to governance structures and compliance with industry best practices.
• Identify opportunities for process optimization, automation, and continuous improvement, aligning with Quality & Continuous Improvement initiatives.

Operational Responsibilities

• Define, document, and maintain business process methodologies, standards, and best practices across regions.
• Collaborate with Hub Process Owners to facilitate local implementation and adaptation of global process frameworks.
• Establish KPIs and performance metrics to measure process adoption, efficiency, and impact on service sales & operations.
• Ensure smooth collaboration between business, BST/IT, and operations teams to enable process execution at all levels.
• Drive knowledge-sharing initiatives across teams to ensure effective adoption of best practices and continuous learning.
• Work closely with BST/IT to ensure that process requirements are incorporated into ERP, IB, FSM, and other digital tools supporting service operations.

Financial Responsibilities

• Align process transformation initiatives with budgetary considerations, ensuring cost efficiency in process automation and optimization efforts.
• Partner with leadership to prioritize and allocate resources effectively for process improvement projects.

Collaboration

• Act as the primary business process contact between global and regional teams, ensuring operational realities are considered in process design.
• Work closely with Hub Process Owners to gather insights, address process gaps, and ensure smooth implementation at the regional level.
• Partner with BST/IT teams to integrate digital solutions, ensuring process changes align with system capabilities and business requirements.
• Collaborate with Quality & Continuous Improvement teams to monitor adoption, track success, and refine processes as needed.
• Establish governance mechanisms to drive accountability, process adherence, and continuous monitoring of process effectiveness.

People Management

• Act as a change agent to drive process transformation and adoption across business units and regions.
• Train and support Hub Process Owners and regional teams in understanding and implementing global process standards.
• Foster a culture of continuous improvement and operational excellence, ensuring teams are engaged in the transformation journey.

Requirements:

• Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or a related field.
• Extensive experience in business process management, service operations, or transformation leadership at a global level.
• Strong expertise in process standardization, automation, and digital transformation, with knowledge of ERP, CRM, and analytics platforms.
• Proven leadership in cross-functional and cross-regional collaboration, with experience working in matrixed organizations.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Ability to navigate complex organizations and drive change while ensuring process adoption and compliance.
• Industry experience in energy, technology, or industrial services is preferred.
• Willingness to travel as needed to support global initiatives.

• Advanced English skills.

Key Competencies:

• Strategic Vision
• Leadership
• Customer Focus
• Analytical Thinking
• Communication
• Results Orientation

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