Games Learning Engagement and Experience Manager

Department: Olympic Games Department

Location: Lausanne, Switzerland

Contract Type:Open-ended

Activity Level: 100%

Expected start date: as soon as possible

The International Olympic Committee (IOC) is the guardian of the Olympic Games and the leader of the Olympic Movement. A truly global organisation, it acts as a catalyst for collaboration between all Olympic stakeholders, including athletes, National Olympic Committees (NOCs), International Sports Federations (IFs), Organising Committees for the Olympic Games (OCOGs), Worldwide Olympic Partners, and Media Rights-Holders. It also works with public and private authorities, including the United Nations and other international organisations.

If you are an experienced Games Learning Engagement and Expereince Manager, and the vision to build a better world through sports inspires you, this is a unique opportunity to contribute to the Olympic Movement within the IOC.

As a Games Learning Engagement and Expereince Manager, you will play a key role in designing and delivering engaging learning initiatives, fostering stakeholder engagement, and promoting the Games Insights and Learning (GI&L) programme through targeted campaigns.

Your main responsibilities will include:

Stakeholder engagement and Learning programme definition

• Actively collaborate with the Senior Games Insights and Learning Manager, and advisors/vendors to deliver the GI&L experiential learning and engagement activities.

• Design and implement comprehensive stakeholder engagement strategies that align with organisational goals, ensuring that messaging is tailored to different audience segments.

• Ensure alignment and integration with the Games edition leads in the coordination and delivery of GI&L activities in their Organising Committee for the Olympic Games (OCOG).

Learning experience design and development

• Lead the design and development of impactful learning experiences such as the Operational Readiness Observers Programme (OROP), Observers Programme (OBP), and Games Evaluation, ensuring they are meaningful and aligned with participant learning needs.

• Support stakeholders across the Games Management Team (GMT) to adopt central learning tools such as the Games Learning Platform and best practices through targeted engagement campaigns.

Communication and Reporting

• Own internal and external communications with stakeholders related to GI&L activities, crafting clear, engaging messaging that drives participation.

• Prepare and deliver reports, presentations, and recommendations, tailoring content for different audiences to maximise impact.

Project management and Coordination

• Manage project tracking and reporting, ensuring milestones and deadlines are met while proactively identifying and addressing risks.

• Support key meetings and workshops, handling logistics, technology setup, agenda planning, and documentation of key actions.

• Provide hands-on support when needed, including administrative tasks, scheduling, and coordination to ensure seamless GI&L programme delivery.

Strategic alignment and Continuous improvement

• Stay informed on the strategic objectives and evolving priorities of the Olympic Movement to ensure content aligns with the organisation’s overarching vision.

Specific Games-time responsibilities

• Support the Senior Games Insights and Learning Manager in the delivery of GI&L experiential learning activities in the lead-up to the Games.

• As part of the OROP and Observers Programme delivery teams, play an integral role in close partnership with the host OCOG, IOC stakeholders, and external partners to deliver the on-site programmes.

• Manage the selected technology solution(s) for the experiential learning activities to ensure up-to-date information and participant management.

• Manage on-site delivery logistics and design changes as necessary in collaboration with the Senior Games Insights and Learning Manager.

• Proactively assess and prevent issues and mitigate risks.

• Support the Senior Games Insights and Learning Manager when needed as the main point of contact for GI&L Games-time activities.

In order to be eligible for this role, you need to meet the following criteria:

• A university degree in management, communications, learning and development, or a related field is required.

• A master’s degree in sport management, organisational development, or a related field is desirable, indicating a higher level of expertise and understanding of the industry.

• Proficiency in English is essential, both written and spoken, as it is the primary language of communication in international settings.

• Knowledge of additional languages can be advantageous, especially in a multicultural environment like the Olympic Movement, facilitating better communication with diverse stakeholders.

• Strong proficiency in MS Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint, SharePoint) for effective communication, data management, and presentation.

• Familiarity with learning management systems and technology solutions for participant management and engagement.

• Experience with project management tools like Smartsheet or similar applications to track project progress and manage tasks efficiently.

• Demonstrated experience in designing and implementing stakeholder engagement strategies and campaigns, including the ability to analyse target audiences and tailor messaging accordingly.

• Ability to design and deliver experiential learning activities that are interactive and tailored to the needs of participants, ensuring effective learning outcomes.

• Skills in analysing insights and trends to inform decision-making and enhance learning initiatives, including the ability to prepare and present reports that communicate findings effectively.

• Exceptional planning and prioritisation skills to manage multiple projects simultaneously, ensuring that deadlines and milestones are met.

• Proficiency in identifying potential risks and developing strategies to mitigate them proactively, ensuring smooth programme delivery.

• Ability to adjust to changing circumstances and new information quickly, demonstrating resilience in a dynamic environment.

• Strong critical thinking skills to address challenges with a solutions-oriented mindset, finding innovative solutions to complex issues.

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.