Customer Success Manager -Key Accounts

Job Title/Location

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

The Sr. Customer Success Manager is responsible for driving retention and growth among our largest clients.  Tasks include items such as on-site and remote product training, upselling additional products, troubleshooting issues, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products

What You’ll Do

Complete simple to moderately complex tasks related to consultations for customers

Perform on-site and/or remote product consultation and training

Develop and cultivate customer relationships with key decision makers

Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention

Obtain buy-in from dealership’s key leadership on new process and technology

Communicate proactively with dealership’s key leadership on case resolution

Proactive engagements to move the dealer forward

Maintain regular cadence of communication with customers

Upsell whitespace opportunities

Execute on-site leadership business review and consultation

Provide feedback to internal teams on dealer needs based on consultation and review

Be a source of knowledge on product specific items for the company

Take lead on at-risk customers and work directly with Renewal Team when necessary

Work independently with minimal supervision

And other duties as assigned

What You’ll Bring

Bachelor’s degree or equivalent work in the automotive space

3+ years of experience working directly with customer accounts

3+ years of experience with one or more SaaS product

1+ year of DealerSocket CRM experience

Previous Salesforce experience

Proficient in Microsoft Office Suite

Experience training and presenting both to groups and one-on-one

Demonstrated communication skills

Demonstrated ability to communicate effectively over the phone

Demonstrated high level of personal accountability

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.