ICT First-Level Support
Infos sur l'emploi
- Date de publication :04 avril 2025
- Taux d'activité :100%
- Type de contrat :Durée indéterminée
- Lieu de travail :Chriesbaumstrasse 4, 8604 Volketswil
About Hapa
Hapa is a leading organization headquartered in Volketswil, Switzerland.
As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry.
Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and more cost- and waste-efficient.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about Hapa and its comprehensive business landscape, please visit www.hapa.ch.
Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023
About the Role
As our new ICT First-Level Support Specialist, you will play a vital role in ensuring the smooth operation and business continuity of our ICT business systems. You will be responsible for providing exceptional technical support to our staff, troubleshooting and resolving issues, conducting routine maintenance tasks and help the business to provide new solutions in our ICT business systems. You will have an overall understanding of the business processes in an engineering company to provide continuous support to both 1st & 2nd line and manage the communication between our company and external software vendors.
Main Responsibilities
- Helpdesk & first-level support
- Receiving, analysing and initial resolution of technical faults in IT support
- Assisting users with the use of IT systems (Windows, VPN, Microsoft 365)
- Forwarding complex enquiries to second-level support and following up on solutions
- Documentation and maintenance of the ticket system and knowledge database for the continuous optimisation of support processes
- Procurement, integration and management of hardware
- Installation, configuration and commissioning of end devices (notebooks, mobile devices)
What You Need to Be Successful
- Completed training in the IT sector or a comparable qualification
- Sound experience in first-level support, ideally with professional experience in IT support or system support
- Confident handling of ticket and asset systems
- Good knowledge of the administration of Windows operating systems and Microsoft 365
- Comprehensive knowledge of hardware, software and networks
- Confident communication in German and English (written and spoken)
- Ability to work in a team and a solution-orientated way of working
- Strong communication skills and customer orientation
- Knowledge of IT principles, concepts and methods
Join the team!
This is a permanent, full-time position with a hybrid work model.
We are looking forward to receiving your application.
If you have any questions, feel free to reach out to Siri Taripanah at Write an email.
Kindly note that we do not accept applications via mail. Please use the link to apply via our career site.
External agencies are kindly requested not to contact the company regarding this position.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
Contact
- Massimo Lolli
