Digital Communications Officer (PF-OP-2025-19-GRAP)

Job Description

Your responsibilities

Are you an organised professional, with excellent communication skills and a talent for connecting with people? This is your chance to make a meaningful impact.

By joining the CERN Pension Fund , you will be part of a unique environment focussed on supporting its members and beneficiaries. This role offers you the opportunity to contribute to a vital service whilst enhancing your professional skills in an international setting. Join a dynamic team of four and play a crucial role in supporting the Pension Fund's Benefits Service. CERN, take part!

The CERN Pension Fund, whose purpose is to insure its members from the European Organization for Nuclear Research (CERN) and the European Southern Observatory (ESO) and their families against the economic consequences of disability, old age and death. With around 4,200 active members and 3,700 beneficiaries, the Fund operates as a capitalised defined benefit scheme, with assets totalling approximately CHF 4.5 billion.

You will be working closely with the Head of the Benefits Service and Chief Operating Officer to:

• Develop a comprehensive digital communication strategy to engage effectively with members and beneficiaries and other key stakeholders.
• Optimise the digital tool set including, website structure and management of content, selecting digital tools that enhance user experience.  
• Work closely with IT and other colleagues to transition the website to a new platform.
• Design and implement a feedback mechanism to gather insights from members and beneficiaries, supporting continuous improvement.
• Collaborate with the Benefits Service team to support the design and phased implementation of a digital member and beneficiary portal.
• Coordinate with CERN's Design and Visual identity team to align Pension Fund communications with CERN's overall image and branding.
• Manage administrative tasks related to communications with the governance body responsible for actuarial and technical matters for the Fund.

Your profile

Skills

• Strong written and verbal communication skills, adapting style for clarity and engagement in all interactions, including across digital platforms.
• Proficiency in digital communication tools (e.g. publication software, video/photo editing) to enhance user engagement.
• Experience with content management systems (e.g. Drupal and/or WordPress), for content creation and management.
• Understanding of user experience design principles to optimise website navigation and user experience.
• Experience with digital analytics to drive content improvements, adapting quickly to new technologies.
• Strong project management skills, handling multiple tasks and meeting deadlines.
• Effective collaboration across multidisciplinary teams (IT, Design, Diversity & Inclusion).
• Ability to work independently, and proactively.
• Fluent in English, the ability to work in French would be an advantage.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State .
• You have a professional background in Digital communications (or a related field) and have either:
  • a Master's degree with 2 to 6 years of post-graduation professional experience;
  • or a PhD with no more than 3 years of post-graduation professional experience.
• You have never had a CERN fellow or graduate contract before.

Additional Information

Job closing date: 11.03.2025 at 23:59h (midnight) CET.

Contract duration: 12 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Target start date: 01-April-2025

Job reference: PF-OP-2025-19-GRAP

Field of work: Support Services (Finance, HR, Legal, Procurement)

What we offer

• A monthly stipend ranging between 6287  and 6911  Swiss Francs per month (net of tax).
• Coverage by CERN's comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
• 30 days of paid leave per year.
• On-the-job and formal training at CERN as well as in-house language courses for English and/or French.

About us

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

We are on a Quest. A Journey into discovery like no other. Bring your expertise to our unique work and develop your knowledge and skills at pace. Join world-class subject matter experts on unique projects, in a Quest for greater knowledge and deeper understanding.

Begin your CERN Quest. Take Part!

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.