Customer Success Operations Manager

What will you do

Manage Customer Communication:

• Plan, coordinate and execute communication programs across multiple channels, tailored to different customer in close collaboration with marketing and sales teams.

Turn Insights into Action:

• Partner with customer insights function to develop data-driven cross-sell and upsell campaigns.
• Work with inside sales teams to implement campaigns and measure their success.

Own Customer Journeys:

• Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.
• Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.

Support New Offerings:

• Contribute to the design, launch, and refinement of added-value offerings for customers.
• Actively provide insights to align offerings with customer needs and expectations.

What do we expect

• 5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.
• Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.
• Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.
• Proven ability to interpret data and translate insights into actionable strategies.
• Strategic mindset with the ability to adapt and thrive in a fast-paced setting.
• Fluent in English is a must.