Director, Program Manager - Professional Services

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Director, Program Manager – Salesforce Professional Services

Location: Switzerland, Zurich, office flex

Role Summary

Salesforce Professional Services partners with leading organizations across industries—including Telecommunications, Media, Manufacturing, Utilities, and Insurance—to deliver transformative outcomes.

As a Director, Program Manager, you’ll play a pivotal role in driving delivery excellence, mentoring teams, and scaling our Services practice through complex, high-impact engagements. You will lead full lifecycle post-sale programs, manage diverse customer portfolios, and act as a strategic advisor, influencing outcomes, renewals, and expansion through trusted relationships and delivery success.

Key Responsibilities

• Own end-to-end delivery of strategic Professional Services engagements across industries and geographies
• Define and manage program scope, success criteria, schedules, and deliverables
• Oversee execution and risk management, driving quality outcomes and proactive issue resolution
• Engage executive sponsors and steering committees through strategic updates and transparent communication
• Align delivery with business goals and customer expectations, ensuring measurable value
• Continuously evolve delivery practices, driving operational efficiency, governance, and risk mitigation
• Lead escalations with ownership mindset and focus on customer satisfaction
• Act as a key interface with sales, solution engineering, technical support, and services teams
• Provide delivery leadership across discovery, pre-sales, contracting, execution, and warranty phases
• Develop strategic customer roadmaps in partnership with sales to identify growth opportunities
• Foster collaboration across global, cross-functional teams and partner ecosystems
• Build and maintain a high-performing, inclusive, and growth-oriented team culture
• Mentor team members on Professional Services methodology, executive presence, and stakeholder engagement

Your Impact

• Deliver successful, high-visibility programs aligned with customer outcomes
• Influence customer satisfaction, retention, and expansion through excellence in delivery
• Champion governance, quality assurance, and continuous improvement practices
• Support internal transformation efforts and strategic initiatives
• Lead by example—coaching, empowering, and inspiring your team to thrive in complex environments

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• 8+ years of program management experience in SaaS or consulting environments
• Proven track record managing large-scale ($500K+) programs with global, cross-functional teams
• Strategic thinker with strong influencing skills and executive communication capabilities
• Demonstrated ability to lead through ambiguity and pace
• Mastery of delivery methodologies, risk management, and lifecycle planning
• Escalation management experience with proven success in resolution
• Experience in services expansion and identifying growth opportunities within accounts
• Strong leadership skills—coaching, people development, task execution, and performance management
• High emotional intelligence and ability to build trusted relationships across all levels
• Proficient with Professional Services Automation (PSA) tools and global delivery models

Preferred Qualifications

• MBA or advanced degree in a business or technology field
• Salesforce certifications (e.g., PMP, CSM, or equivalent also valued)
• Experience managing delivery in a partner ecosystem or multi-vendor environment
• Multilingual proficiency or experience working with international clients

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.