Customer Service Specialist

YOUR CHALLENGES:

Customers' service order management activities for the CH-RoW Sales Organization :

• Order entry into ERP system for CH-ROW customers' service repairs shipping from various ship points
• Transact, monitor and track customer service repairs and requirements to the specific order(s)
• Work with Logistics / Service Centre Team for shipping and distribution of parts to fulfill customers' service repairs
• Creating service repair quotation and uploading to customer portals
• Backlog management
• Ensure wholesome and complete order history in compliance to audit and filing retrieval
• Follow up of quotations from the existing ERP system
• Support and participate in all corporate projects to develop and implement 'best practices' and activity reporting pertaining to service order management
• Support the Service Centre Manager in achieving revenue targets by managing revenue and delivery risks
• Any other duties as required on project or necessity basis from the Service Centre Manager and EU-RoW General Manager. (I.e. liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)
   

YOUR COMPETENCIES:

• Minimum 2 years of experience in operations multi-functional process environment
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel, Powerpoint, Microsoft D365
• Ability to demonstrate solid written and oral communication skills
• Good problem-solving ability
• Languages: German and English language in spoken and written form