Guest Experience Specialist
Infos sur l'emploi
- Date de publication :15 avril 2025
- Taux d'activité :100%
- Type de contrat :Durée indéterminée
- Langue :français (Courant), anglais (Courant)
- Lieu de travail :Rue d'Entre-deux-Villes 12, 1814 La Tour-De-Peilz
The Nestlé Group is the world's largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com
Position Snapshot
Location: La Tour-de-Peilz, Switzerland
Company: Société des Produits Nestlé S.A.
Act. Rate: Full-Time Act. Rate 100%
Type of contract: Permanent contract
Start date: As soon as possible
Deadline for applications: 28 April 2025
What we offer at Nestlé
Exciting opportunities to develop your career your way; across different brands, businesses, functions, and regions.
A culture of respect, with diversity, equity and inclusion at its core. Learn more here .
A dynamic international environment empowering you to learn, develop and grow.
Don't hesitate to connect with us during the recruitment process to learn more.
Position Summary
As a Guest Experience Specialist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.
A Day in the Life of a Guest Experience Specialist
- Warmly welcome and value guests, ensuring a home-like experience
- Proactively engage with guests to meet their needs
- Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience
- Assist with smooth check-in and check-out processes
- Make reservations, considering preferences and dietary requirements
- Address guest complaints promptly and diplomatically
- Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests
- Maintain detailed records of guest preferences, requests, and feedback
What will make you successful
- Hospitality degree or equivalent with experience within the hospitality industry
- Confirmed successful experience as receptionist or in a comparable role
- In-depth knowledge of the region, local attractions, events, and services
- Excellent communication and interpersonnel skills
- Proactive, with strong customer service orientation and attention to details
- Ability to multitask and prioritize effectively
- Always maintain high level of confidentiality and privacy
- Flexible, with strong organizational and time-management skills
- Membership in Les Clefs d'Or is a plus
- Fluency in French and English, German and/or Spanish is a plus
Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com .
