Digital Banking Tools Front & Client Advisor 100% (f/m/d)
Date de publication :
04 avril 2025Taux d'activité :
100%- Lieu de travail :Zürich
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Résumé de l'emploi
Rejoignez Julius Baer, un leader en gestion de patrimoine. Nous valorisons votre impact et votre esprit entrepreneurial.
Tâches
- Assurez un support de premier niveau pour les plateformes en ligne.
- Résolvez les demandes et problèmes des utilisateurs et clients.
- Participez à l'amélioration des produits e-channels.
Compétences
- Expérience dans un rôle similaire dans le secteur financier.
- Connaissance solide des produits bancaires et des technologies numériques.
- Compétences interpersonnelles et en résolution de problèmes.
Est-ce utile ?
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
Responsible for providing first level support to users and clients for all e-banking platforms, digital tools and applications, including addressing user inquiries, troubleshooting issues, and guiding requestors through various processes.
IHRE AUFGABEN
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Provide first level support to users and clients for online platforms, digital tools and applications within defined domain
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Address user and clients inquiries, troubleshoot issues, and ensure a positive client experience
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Assist requesters through various processes related to online platforms, mobile apps, and digital interfaces
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Cooperate in projects related to the development and improvement of functionalities of the e-channels products
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Ensure accurate reporting of interactions with users and clients, applications issues and incidents tracking
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Provide training to users and clients if requested
YOUR PROFILE
Skills
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Solid general banking-knowledge including products and processes accessible to clients through e-channels
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Strong understanding of digital technologies, online platforms, and mobile applications
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Solid interpersonal and communication skills to ensure effective interactions with clients and stakeholders
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Solid problem-solving and analytical thinking skills to understand and solve issues or to address complex inquiries to next support level
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Stress-management skills to maintain calm and focused in case of high-pressure or challenging situations
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Fluent in German and either Spanish or Italian, very good English skills, preferably good written and spoken French skills
Experience
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Proven experience in the role or similar in the financial industry beneficial
Education
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Completed commercial apprenticeship (preferably in the banking environment) or high school diploma
We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .
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