Strategic Program Manager (w/m/d)

What you can expect

• Lead the execution of our holiday product strategy, crafting unique and compelling experiences that resonate with current and future Hapimag members and drive loyalty.
• Develop and manage the program roadmap, ensuring on-me and within-budget delivery of strategic key initiatives.
• Provide regular, insightful program updates to the steering board and stakeholders, proactively managing risks and ensuring alignment with strategic objectives.
• Drive cross-functional collaboration across resort operations, real estate, product, technology, marketing and more, establishing clear communication and shared goals for seamless strategy implementation.
• Collaborate with cross-functional teams to establish and track clear performance metrics, analyze performance, and identify opportunities for continuous improvement and optimization.
• Establish a collaborative environment for continuous improvement within the holiday product strategy, analyzing market trends and guest feedback. Share key insights to cross-functional teams and resorts and enable informed decision-making.

What you bring along

• Bachelor’s or Master’s degree in Business Administration, Hospitality Management, or a related field and diverse working experience in the hospitality operations.
• Proven track record in managing complex, multi-faceted programs, with expertise in planning, execution, risk management, stakeholder communication, and budget control within the hospitality industry.
• Ability to motivate cross-functional teams, fostering collaboration and driving them towards shared goals.
• Strong analytical skills to navigate complex situations, identify roadblocks, and drive effective, data-driven solutions in collaboration with cross-functional teams.
• Proficiency in defining and tracking performance metrics, analyzing data, and using insights to optimize program effectiveness and drive continuous improvement.
• Experience in coaching and mentoring stream/project leads, empowering them to successfully plan, execute, and deliver initiatives through guidance, support, and constructive feedback.
• Deep understanding of customer needs, expectations and trends within the hospitality industry, with a genuine passion for delivering exceptional guest experiences. Preferably experience with the design thinking methodology.
• Proficient English and German language skills.

What we offer

• Challenging tasks and a versatile job with the opportunity to reinvent the guest experience and to develop yourself within an international environment
• A modern open-office workplace at the Hapimag headquarters in Steinhausen (ZG) with good transport connections in a family style atmosphere and a committed, agile team with a great sense of humor
• Hybrid working model (up to 40% remote work possible) and the option to occasionally work from a resort or from abroad
• Attractive employee benefits for holidays at own resorts and additional financial contributions to childcare and public transportation
• Promoting personal responsibility and the further development of our employees