Client Service Specialist - Geneva

As a Client Service Support Specialist within the Private Bank, you will be the primary support person for service-related execution. You will be supporting our Client Service team for all the regions based in Geneva in delivering a high-quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines. This is a non-client facing role that requires adaptability, attention to detail, and excellent communication skills. Previous experience in a similar role within the financial services and/or Banking industry is an advantage.

Job Responsibilities

• Enter data and initiate process, mainly payment transfer inputs 


• Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures


• Working within a team to execute daily transactions, mainly payment instructions and liaise and follow-up with internal teams for transfer issues 


• Assist the team in production of monitoring reports for daily transaction as well as verify and maintain data quality


• Signature Verification of Instructions received from clients


• Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager

Required Qualifications, Capabilities and Skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible


• Understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly


• Consistently detail-oriented and results-focused when dealing with high volumes 


• Team player with the ability to work well with multiple stakeholders and other team members


• Excellent English communication skills (verbal and written)

Preferred Qualifications, Capabilities and Skills

• Previous experience in a similar role within the financial services and/or Banking industry is an advantage


• additional languages