Inflight Comfort Experience (100%, all genders)

Inflight Comfort Experience (100%, all genders)

Would you like to shape the future SWISS Inflight Hospitality Experience? Are you passionate about our inflight product, enthusiastic about our guests’ well-being and have a flair for comfort products? Apply for this key role within the Hospitality & Catering Team.

Starting date: June 01, 2025

You may apply in English or German.

Facts

Location

Zürich/Kloten

Employment level

Direct entry

Function

Product Management

Working time

Full time

Salary

Base Management

Publishing date

03-18-2025

Application deadline

04-01-2025

You are responsible for the inflight comfort experience managing several products onboard (e.g. amenity kits, cosmetics, textiles, bedding items, headphones, kids toys) in all different phases of the lifecycle – from development to routine management.

• End-to-end development or rework of comfort products (see list in description above) – from concept, to tender to implementation and supervision in routine process
• Monitor and ensure smooth routine process of products
• Manage and collaborate with internal (e.g. brand management, cabin crew, procurement) and external stakeholders (e.g. suppliers, caterer, cleaning companies, authorities)
• Close collaboration with catering operations and logistics colleagues
• Responsible for the monthly SLA report measuring all caterers worldwide performance as an independent quality gate within the hospitality & catering management team
• Ad-hoc development, support and/or review of further onboard products

Viktoria Schwarz

Human Resources

Swiss International Air Lines AG

Attractive company pension scheme, Subsidized parking or public transport, Discounts on insurance, Company health management, 27 days of annual vacation, Modern offices, Flight benefits, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• Higher education in hospitality management, business administration, supply chain or equivalent
• At least 5 years of working experience
• Proven experience in project management and/or product development
• Passion for onboard comfort products and experience
• Excellent communication skills and the ability to coordinate various internal and external stakeholders
• Excellent self-organization with a structured approach to managing multiple tasks and priorities simultaneously
• High level of initiative
• Very good spoken and written German and English skills

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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