Global People, Culture & Organization Investigations Specialist

Global People, Culture & Organization Investigations Specialist

WHO WE ARE

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE

The Global People, Culture & Organization (PCO)Investigations Specialist is responsible for structuring and conducting People & Culture-related investigations, ensuring impartiality in examining allegations of misconduct, irregularities or malpractice related to HR topics. This position reports to the Chief People, Culture & Organization Officer with a dotted reporting line to the Global Director of Internal Audit and the Compliance Department / Chief Compliance Officer. The role can be based in Basel, Switzerland or Amsterdam, the Netherlands.

RESPONSIBILITIES

HR Investigations & Compliance

• Conducts thorough and impartial investigations into allegations of misconduct or malpractice (discrimination, harassment, favoritism, bad leadership, etc.)

• Investigates allegations or cases of irregularities within the People, Culture & Organization department(s)

• Gathers and analyzes evidence, including documents, emails, and interviews with relevant parties

• Maintains confidentiality and ensures the integrity of the investigation process

• Prepares detailed investigation reports with findings, conclusions, and recommendations

• Monitors and tracks HR investigation progress and outcomes to ensure timely resolution

Policy Development & Legal Compliance

• Creates and revises HR-related internal policies based on internal findings or external developments

• Stays updated on relevant laws, regulations, and industry best practices related to HR investigations

• Collaborates with HR, legal, compliance, and other departments regarding company policies and legal requirements

• Works closely with the Compliance department on Avolta’s whistleblowing process and handles complaints received through Avolta’s whistleblowing tool

Training, Support & Process Improvement

• Develops tools (templates, trainings, etc.) and executes tests for global investigations

• Provides guidance, improvements, and support to employees and management on HR investigation procedures

• Establishes an impartial and neutral position within the company, and among leadership and employees

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field

• Previous experience in internal or external auditing, with a focus on conducting investigations, preferably in the HR area

• Knowledge of relevant laws and regulations related to HR and workplace investigations

• Professional certifications in auditing or human resources (e.g., CIA, SHRM-CP)

• Experience using auditing tools and HR management software

• Experience in multicultural environments and fraud detection and investigation

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to handle sensitive information with discretion and maintain confidentiality

• Strong interpersonal skills to build trust and rapport with employees at all levels

• Attention to detail and the ability to manage multiple investigations simultaneously