Event Registration Manager

Event Registration Manager 

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. 

The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. 

Role 

As part of the World Economic Forum’s Global Programming Group, Event Technology Unit, you will be responsible for coordinating member organisations and other stakeholder engagement at Forum activities and meetings. You will assist in the management of invitation and registration as well as the security badge process for main Forum virtual and physical events, including the Annual Meeting. You will also manage at least one direct report and be responsible for improvement projects, strategy, and implementation. 

Reporting lines and interactions 

The Event Registration Manager will report to the Head of Event Technology within the Global Programming Group and will work closely with Digital Success and IT teams, as well as other staff across the Group and the broader institution.  Key operational collaborators will span platform, business, government, marketing, media, security, IT, live production, legal and digital teams.  

Breakdown of main responsibilities 

• Successfully stewarding the Forum’s world-class events providing consistent architecture and delivery services and ensuring that all events meet a uniform standard of excellence

• Project management skills including the ability to manage assignments and balance competing priorities while delivering on time

• Ensuring that milestones are documented consistently and regularly shared with internal and external stakeholders

• Close collaboration with colleagues within and beyond the Global Programming Group and highest caliber of professional service delivery for in-person or virtual events

• Effective interpersonal skills including verbal and written communications with internal and external audiences

• Developing a strong understanding of the Forum’s mission and aligning the event logistics activities with impact priorities

The successful candidate will be assessed on 

• Successfully stewarding the Forum’s world-class events, providing consistent architecture and delivery services, and ensuring that all events meet a uniform standard of excellence

• Project management skills, including the ability to manage assignments and balance competing priorities while delivering on time

• Ensuring that milestones are documented consistently and regularly shared with internal and external stakeholders

• Close collaboration with colleagues within and beyond the Global Programming Group, and highest caliber of professional service delivery for in-person or virtual events

• Effective interpersonal skills, including verbal and written communications with internal and external audiences

• Developing a strong understanding of the Forum’s mission and aligning the event logistics activities with impact priorities

Preferred requirements and experience 

•  Exemplary Forum Values and Behaviours

• At least five to eight years in the position of Specialist, Event Registration or similar role

• Attention to detail and experience in high-level customer services and support

• Excellent multitasking and communication skills

• Knowledge and expertise in digital engagement planning and delivery

• Proven organizational and time management skills

• Quality oriented; experience in data entry/quality control would be a plus

• Experience in training and support for digital products

• Demonstrated mastery of digital tools: Salesforce, TopLink, and Salesforce Marketing Cloud

• Languages: English (spoken and written), French (spoken and written), German would be a strong asset

• Willing to travel 30% of the time

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Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!