Salesforce.com Senior Solution Architect - Service Cloud (Hybrid)

Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Deliver business value through technical leadership and the implementation of high quality, scalable, and secure technology solutions on the Salesforce.com specifically focused on Service Cloud capabilities
• Collaborate with Business Partners, Business Leaders, Service Organization, Commercial Organization, Platform Solutions, and Strategic Partners teams on end-to-end system implementation including requirement gathering, functional requirement, testing, design and architecture, build, testing, release, and system stabilization.
• Lead the design and architecture for and Salesforce.com projects and enhancements in collaboration with our Strategic Vendors.
• Lead the design and prototype of technical solutions.
• Provide guidance and leadership to production support teams to ensure break fix issues are resolved in a timely manner.
• Perform hands on configuration, development, testing, or other tasks, as required through the end-to-end project lifecycle or project operations to ensure projects are delivered with first time quality and production operations are stable.

Required Qualifications:

• Proven Salesforce.com Service Cloud technical and project leadership experience with full lifecycle Salesforce.com implementation experience and at least 10 years of experience working with SFDC.
• Salesforce.com certifications
• Experience implementing Salesforce.com projects, enhancements, upgrades.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence.
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
• Proven ability to translate business process and user requirements into functional requirements and solution design.
• Ability to influence others across various levels in the organization, work independently, and manage through ambiguity.
• Work across multiple time-zones.
• Ability to effectively balance and prioritize multiple projects concurrently.
• Experience with waterfall and agile project management methodologies.

Preferred Qualifications:

• Experience with Apex triggers, classes, Visualforce, Flow, Lightning components.
• Experience with Salesforce.com architectural best practices and standards.
• Experience integrating Salesforce.com with various applications.
• Experience with other Conga Products including Conga CPQ, Grid, and Composer.
• Experience working with CPQ (Oracle and Conga), MuleSoft, SAP, and DocuSign integrations to Conga CLM.
• Experience with DataCloud, Analytics, and Generative AI.
• Experience with Salesforce.com data and metadata migration tools e.g. Metazoa, Copado, etc.
• Experience working in a large matrixed and FDA regulated corporation.
• Active in the Salesforce community.

Duties will include but not be limited to:

• Lead development teams to deliver full lifecycle Salesforce.com implementations from inception to go-live.
• Review and triage of business requirements and collaborate with business partners on the preparation of business cases.
• Gather user requirements, functional requirements, conduct analysis, design solutions on the Salesforce.com platform, and establish metrics for success.
• Troubleshoot and problem solve technical production issues.
• Write comprehensive design specifications (functional specifications and solution/technical design document), functional unit test, and user acceptance tests.
• Perform gap analysis between platform capabilities and business requirements.
• Manage projects for application development to meet business needs and best practices.
• Lead the development of data migration strategies and implementing data cleansing/data quality tools.
• Perform technical design reviews.  
• Collaborate with technology teams on a variety of operations topics such as design standards, best practices, regulatory documentation.
• Perform hands on configuration or development.

The Ideal Candidate will demonstrate the following behaviors, experience, and characteristics:

• Proactive voice, leadership, and ability to speak-up in meetings with a variety of audiences to advise on technical best practice, technical options, and solutions, and provide direction/opinions on design.
• Natural thirst for knowledge that embraces the growth mind-set.
• Hands on experience with configuration, development, flows, and can provide guidance to technical teams and junior members of the team based on that experience.
• Quick to learn systems and unwavering ability to “dig-in” to the system to understand design, troubleshoot problem, and fill in knowledge gaps when historical documentation is not available.
• Experience with contracting processes that demonstrates the ability to quickly understand complex business processes.
• Demonstrated ability to write high quality technical and non-technical documentation, including but not limited to requirement documents, functional specifications, design documentation, architectural blueprints, and process diagrams.
• Experience working through a complex regulator, validated, matrixed environment, and complex operating processes.
• Experience delivering projects in a waterfall and agile project management methodologies.
• Experience managing vendors across multiple time-zones.
• Proven ability to manage multiple conflicting priorities.
• Experience structing technical project timelines that consider technical dependencies, deployment, build, test phases, release, refresh, hypercare and other critical SDLC phases.
• Experience presenting technical designs and concept to a non-technical audience.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas' at this time.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide Relocation assistance at this time.
• We encourage Candidates near a BD Location to apply for this Hybrid role.
• This is a Hybrid role that requires you to be at your assigned worksite 4 days out of the week and other days from home. Local policies may apply. BD may change your work arrangement based on business needs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers  

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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