Cargo Claims Management (100%, all genders)

Cargo Claims Management (100%, all genders)

Are you ready to make a significant impact in the world of cargo claims? Join our dynamic team at Swiss WorldCargo Global Business Excellence Department in Cargo Claims Management and become part of a team that supports worldwide stations and enhances customer service and global business excellence.

Starting date: July 01, 2025 or upon agreement

You may apply in English or German.

Facts

Location

Zürich/Kloten

Employment level

Direct entry

Function

Logistics / Cargo

Working time

Full time

Salary

Base Management

Publishing date

04-10-2025

Application deadline

04-23-2025

This role involves collaborating with internal and external customers, incl. sales organizations, insurances, and lawyers. It offers a unique opportunity to positively influence SWC quality service perception. The position requires independent work, flexible hours, and the option to work from home.

• Handling and managing cargo&mail claims per international conventions, terms & conditions of carriage and company guidelines
• Definition and publication of directives regulating the claims handling process within SWC
• Responsible for handling and settling Customer, Interline, and subrogation claims
• Official main contact within SWC for Insurance&Legal services
• Investigate claims, gather documentation, and assess legal aspects
• Negotiate settlements with customers, insurers, legal representatives and justify decisions
• Settles preliminary accounting with transport insurers
• Oversee claims KPIs and drive preventive measures through data analysis
• Maintain the Cargo Claims Handling Manual & develop claim systems
• Conduct internal claims training and represent SWC in industry committees & conferences

Diana Munzinger

Human Resources

Swiss International Air Lines AG

Attractive company pension scheme, Subsidized parking or public transport, Company health management, 27 days of annual vacation, Flight benefits, Remote working (e.g. from home), Time-outs (sabbaticals), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• Extensive experience in cargo, logistics, or a related field (10+ years).
• Proven track record in claims handling (5+ years).
• Strong communication and interpersonal skills to engage with global stakeholders
• Background in law, insurance, or similar fields is an advantage
• Fluent in English; conversational German required (French or other languages are a plus)
• Ability to simplify and communicate challenging topics with clarity
• Critical thinking and problem-solving skills
• Ability to manage difficult and challenging situations
• Basic project management skills

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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