Your responsibilities:

• Lead and develop the banks’ payment department unit: Manage a team of approximately 20 professionals, focusing on growth, skill development, and maximizing their contributions to the bank's success
• Lead PAY stream in Avaloq: Oversee all production systems and testing activities related to payment processing, integrating these functions with wealth management services
• Manage payment systems and compliance: Hold primary responsibility for Swift, SIC, euroSIC, RMA, and sanction screening, coordinating technical aspects with IT and list-filtering with compliance
• Oversee daily payment operations: Manage the processing of all incoming and outgoing payments across Switzerland and international business units
• Primary escalation point: Serve as the main contact for CRM teams to resolve complex cases and address customer complaints
• Stay current on industry innovations: Continuously monitor developments in payment technology, including new standards and both national and international regulatory changes, implementing them as needed
• Represent the bank in industry groups: Act as the bank’s voice in various working groups and forums, ensuring alignment with industry standards
• Provide support to global entities: Advise and assist all international entities on payment processing issues and queries
• Develop policies and directives: Design and implement payment processing policies for the group and Swiss operations to standardize procedures
• Resolve complex cases: Step in for high-level case clarifications and complex customer complaints, ensuring efficient resolution
• Guide projects within the bank: Offer strategic guidance and expertise to support bank projects involving payment systems

Your profile:

• Successfully completed degree in Business, Finance, IT, or a comparable field
• At least 10 years of professional experience in payments, ideally in a leadership role within financial services
• Proven track record in developing and implementing global payment strategies and overseeing operational payment processes
• In-depth understanding of regulatory frameworks in the payments industry (e.g., PSD2, FATF, SWIFT) and strong expertise in RMA and sanctions screening
• Strong leadership and communication skills, with the ability to inspire and manage an international team of approximately 20 professionals
• Extensive knowledge of innovative technologies and advancements in the payments field (e.g., API-based systems, blockchain, digital currencies) and experience managing Avaloq systems for payment streams
• Exceptional analytical skills and a strategic, solution-oriented mindset for identifying and implementing improvement opportunities
• Experience representing the bank in working groups and forums and providing advisory support to international entities on payment processing matters
• German is mandatory, fluent in English

Do you see yourself as a responsible, hardworking and professional personality who is ready for an interesting challenge where you will face a variety of challenges and learning opportunities?

Then please do not hesitate to get in touch with Stefan Niederer. Send him your full records (CV, Reference letters and Diploma) by email to E-Mail schreiben. For further information about this position, feel free to contact him via +41 41 784 18 86.

Freestar People AG
Stefan Niederer
Bösch 82
6331 Hünenberg
+41 41 784 18 86