Process Excellence Lead (all genders) - Swiss LOC (18-Month Contract)

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Job Description

We are currently hiring for a Process Excellent Lead (all genders) in full-time on an 18-Month contract for our Swiss local office in Glattpark (Opfikon).

This role will provide you the opportunity to lead key activities including: the mapping and implementation of process excellence initiatives that will enable processes in Takeda Swiss LOC (Local Operating Company) to be faster, better, and more efficient. As Process Excellence Lead, you will build a community of cross-functional teams to design new ways of working through innovation and experimentation, while building up an organizational capability of process and operational excellence and fostering a mindset of continuous improvement.

Responsibilities:

Process Design

• Lead process-design projects to improve efficiency, business performance, and customer satisfaction in an agile, user-centric, and compliant manner;
• Translate global processes into the LOC context by adding granularity and clear ownership;
• Document and maintain clear processes to ensure alignment and reduce silos;
• Automate whenever possible;
• Identify key processes to optimize and prioritize effectively, while balancing the level of change fatigue in the organization;
• Set clear goals and KPIs and monitor the progress.

Change Management

• Mindset:
  • Effectively communicate improvements and make them accessible to everyone;
  • Proactively engage leaders to promote continuous improvement.
  • Drive adoption and embedding of the newly improved processes through change management
• Toolset:
  • Establish governance for continuous process improvement initiatives and ensure timely communication to manage risks and escalate issues while fostering collaboration.
  • Create tools, templates, or playbooks to elevate capability and form organizational habits
• Skillset:
  • Establish a community of ‘Practice Excellence Practitioners’ in the LOC to build up organizational capability of process excellence while fostering a culture of agility and continuous improvement.  
  • Develop and deliver training programs to educate employees on new and improved processes

Key Capabilities/Qualifications

Experience Requirement:

• A solid experience in operational process improvement/design or Business Process Management with cross-functional engagement, preferably in global complex organization
• A minimum of 5 years of Program or Project Management and experience to scope broad and complex issues
• Ability to influence and drive alignment across cross-functional teams
• Demonstrated mastery of continuous improvement competency principles and practices, e.g. System diagnostics and value stream mapping
• Ability to analyze data, extract quantitative insights and build high level business cases
• Exceptional communication skills including coordination, workshop facilitation, leadership presentation, oral and written communication skills
• Highly capable of “Structured Listening” – grasping the critical essence of the operation – connecting the dots from unstructured information
• Strong business acumen and strategic thinker
• Growth mindset and curiosity are in your DNA
• Fluent in English a must; conversant in German and French; Italian is a plus

Preferred qualifications:

• Lean Six Sigma – Master Black Belt
• Agile (SAFe/SCRUM)
• Familiarity with Service Management lifecycle (ITIL)
• Objectives and Key Results (OKR)
• Human centric design thinking: Ability to solve problems and innovate focusing on understanding and addressing the needs, preferences, and experiences of end-users or stakeholders, ultimately leading to more effective and user-friendly solutions
• Project management: Capability to lead and manage process improvement projects from initiation to implementation, ensuring they are completed on time and within scope leveraging expertise in agile ways-of-working. PMP certification, an asset.
• Change management: Skill in leading and managing change initiatives, including communication, training, and stakeholder engagement. Certified Change Practitioner, a plus.

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity and Inclusion

At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

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