Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

This position is for a Senior Vice President and is a strategic and execution-oriented management position accountable for quality assurance of control, monitoring, and testing design.  This SVP reports into the Program Director for the Strategy, Governance and Automation (SGA) team.  Initial responsibilities will be to quickly build the team to begin QA execution late 2024 and early 2025.  This effort will require coordination across APAC, EMEA, and LATAM to ensure consistency across QA teams and Central Control Capabilities leadership across the globe.  This individual must ensure their team delivers the utmost quality output, continually incorporate best practices and improvements across key deliverables.

This leader will lead and direct a team of approximately 5 individuals which will be 1 of 3 QA teams across the globe. 

Excellent management and communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. The role necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports Controls Testing Utility by assuring the quality of Control Design Assessments (CDA), Monitoring Design Assessments (MDA) and Testing Design Assessments (TDA). 

• Management of the Quality Assurance team including initial hiring, developing processes, and oversight of QA work and reporting of QA results.

• Performs decision-making of QA activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.

• Maintains resource forecast for own team as well as forecasting for successful QA execution.

• Handles interactions with senior managers at Director or Managing Director levels.

• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.

• Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.

• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Supports other relevant work efforts of department where needed and as directed by their manager.

Qualifications:

• Relevant experience in Risk & Controls roles

• Direct people management experience preferred.

• Good understanding of MCA (Managers Control Assessment) framework and processes including Control Design Assessment (CDA), Monitoring Design Assessment (MDA), and Testing Design Assessment (TDA). 

• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.

• Prior experience in Quality Assurance and the QUEST platform is preferred

• Effective communication, written and presentation skills.

• Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.

• Independent thinker and able to perform a credible challenge of businesses/functions.

• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.

Travel Requirement:

• Less than 10%.

Education:

• University degree preferred.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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