Job details

Country

United Kingdom

State / Region / Province

London

Work Location

London

Domain

Delivery

Interest Group

Infosys Limited

Skills

Domain|Banking|Operations Management

Company

ITL UK

Requisition ID

128846BR

Job description

Job Title - Senior Operations Manager

Location - London, United Kingdom

The RFI Ops Manager will be responsible for leading a team of client facing representatives that deliver first class customer experience within a fast-paced, changing environment. The RFI Ops Manager will be responsible for driving the performance of the team members with a focus on increasing customer satisfaction, loyalty, retention and meeting client expectations.

Work Profile:-

• Managing an onshore team handling Customer Outreach
• Good team management and project management skills
• Proactive, positive and dynamic personality with ability to build and manage relationships with team, senior management and business partners and to drive and participate in the growth of the function
• Risk perceptive. Proven logical, investigative, analytical and reasoning abilities
• Ability to stay self-motivated and well-organized with excellent time management and prioritization skills and attention to detail
• Responsible to act as one point of contact for handling escalations and Client interaction and with various stake holders
• Interaction with RM/other stakeholder to understand and assess Clients detailed profile and business in order to complete the KYC profile
• Promptly identify and escalate concerns of the KYC process to Service Delivery Lead
• Take part in the governance call and discuss on the operational issues, status updates
• Provide timely MIS to the senior management and other stakeholders
• Responsible in driving the team to meet the agreed SLAs and PLAs
• Proactively alert business of highest perceived risks as they arise
• Performance & Attrition Management
• Should be able to identify and implement process improvement initiatives

Knowledge, Skills & Experience:-

• Work experience of 10yrs+ in Banking/Financial Services, preferably in Financial Crime Compliance Domian
• Knowledge & Experience of financial services industry/Commercial Banking is preferred
• Excellent Verbal & Written communication skills
• Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
• Demonstrated initiative and accountability
• Excellent knowledge of Microsoft Office Suite
• Proven experience with process improvement and optimization

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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