Purpose of Role:

Provide high quality operational management of all soft services including, but not limited to, Security, Cleaning, Reception, Hospitality & Catering, Document Solutions/Mailroom, Switchboard, Plants & Landscaping, Wellness and other specialist third party sub-contractors at Riverbank House, ensuring a sustainable, efficient, proactive and high-quality service.

You will work collaboratively as part of a multi-disciplinary CRES team and lead, motivate and develop the multi-disciplinary team in the delivery of outstanding customer service to Man Group staff and wider tenants at Riverbank House. In this role you will act as the key point of contact for all tenants in Riverbank House.

You will ensure that Man Group is compliant with all regulatory requirements and follows best practice in all its activities.

Responsibilities:

Management of all Soft Services

• Operational management of 3rd party contractors including but not limited to Reception and Helpdesk, Cleaning (incl. pest control), Security (Guarding & Systems), Catering & Hospitality, Document Solutions/Mailroom, Switchboard, Plants and Landscaping, Landscaping and plant care, Switchboard, Wellness Partners etc.
• Conduct quarterly supplier performance management reviews with all service partners to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.

Tenant Liaison

• Act as key contact for all Tenants, ensuring requirements/issues are addressed in a professional and timely manner
• Oversight of all events at Riverbank House and co-ordination between relevant teams where necessary including Man Group (both landlord and tenant), tenant and 3rd party events (particularly relating, but not limited to, projects, events, etc.)

Projects

• Project management of facilities services related projects, ensuring all projects are implemented and delivered on schedule and within budget

Financial and Contract Management

• Setting and managing the Facilities Services and Service Charge budgets
• Manage spend within approved budgets for relevant 3rd party contracts
• Support with commercial tenders, retendering and benchmarking exercises for all soft service contracts

Health & Safety, Business Continuity

• Working closely with the Head of Global H&S, to implement policies and procedures to meet legislative, statutory.
• Assist with Business Continuity and Disaster Recovery planning and operations as required and working closely with BORR

Skills / Qualifications:

• Minimum 5 years experience in similar role managing Facilities Services in a multi-tenanted building
• Analytical approach to problem solving required
• Ability to multitask and be calm under pressure
• Proven experience in a similar support function ideally with exposure to both hard and soft facilities services
• Good understanding and awareness of Health & Safety and holding a relevant qualification preferable e.g., IOSH certified/DSE certification (training can be provided)
• Encourage collaboration and team working
• Excellent written and verbal communication skills
• PC literate proficiency in MS Outlook with mid to excellent level MS Excel and PowerPoint skills
• Personable and able to develop relationships at all levels in the organisation with particular emphasis on customer service excellence
• Relevant experience with Corporate Services or Client facing experience (preferred)

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.  Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact E-Mail schreiben.  https://www.man.com/diversity

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact E-Mail schreiben.