Reservation & Planning Agent (m/f/d)
PowerSearch Management Consulting Hoteljob-Schweiz internet jobservice
Date de publication :
31 août 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Weggis
Tasks & Challenges
- Providing professional advice to guests and travel agencies/tour operators by phone and e-mail, taking into account guest preferences when booking rooms as well as selecting a program according to the Chenot Method®
- Planning of guest treatments in the medical spa department according to the Chenot Method® in terms of given time sequences as well as taking into account the availability of the medical staff with the software program Coffi
- Implementation of optimal guest care before arrival at the highest level, taking into account the wishes, needs and expectations
- processing reservations with the hotel software programs Protel-Cloud and RIMS
- Ensuring optimal utilization of room capacity and room allocation, as well as the correct and continuous allocation of staff for medical treatments for each individual guest
- Selling additional services with regard to guests' needs and preferences
- Continuous communication and efficient collaboration with front office, housekeeping and medical spa department
- Sending commission invoice for travel agencies and tour operators
Qualifications & Competences
- Education in the hotel industry and/or graduate of a hospitality school
- Professional experience in the field of reservations or front office in the luxury hotel industry
- High service orientation
- Structured, well organized and proactive
- Very good command of English (oral and written), additional language skills (oral and written) in French desirable
- Positive charisma
- Good rhetorical skills
- Good IT user skills in MS Office programs, knowledge of Protel would be an advantage
- High level of commitment, resilience, ability to work under pressure and as part of a team
- A winning appearance and very good manners
Opportunities & Perspectives
We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being and a luxurious ambience for our guests. You can play a decisive role in shaping the company's success and make an active contribution to building a global brand. You will benefit from personal and professional development as well as various benefits such as discounts on tourist leisure activities and other benefits.