Shop Supervisor - Swatch

The company

Swatch, an iconic provocative timepiece that saved the Swiss watch industry, thanks to its visionary founder Nicolas Hayek. Colorful, happy, loud, shrill and forever reinterpreted in different ways. Swiss Made and, thanks to industrial production and only 51 parts, available at a democratic price. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a monthly release or as a Special Collection.

Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world’s largest art gallery on the wrist. The Swatch Art Peace Hotel in Shanghai offers (artistic) freedom for artists-inresidence from all over the world. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Drone Racing. But be careful – Swatch is addictive: Swatch Club numbers several hundred thousand members.

Job description

• Assist the Boutique Manager to achieve both the sales and non-sales objectives of the boutique
• Provide sales supervision in the selling floor and monitor the service standard
• Support the Shop Manager in performance management e.g. Evaluation and motivation of sales staff, staff disciplines
• Keep good stock management and merchandising display in boutique
• Take charge of the general shop administration to keep the operation runs smoothly
• Monitor and review target stock level together with customer needs/buying trends, and advise the Shop Manager of any suggestions necessary to increase sales
• Collect comments for analysis & reporting purposes and report to Shop Manager accordingly

Professional requirements

• Minimum 6 years of experience in retail business with 2 years of supervisory experience
• Good command of English, Cantonese and Mandarin, both oral and written
• Good interpersonal and communications skills
• Good supervisory skills and ability to manage roster
• Passionate about people management
• Proficient in Microsoft Office – Word and Excel in particular