The company

"Time is what you make of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!

Job description

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

1. Sales

• Contribute to Team's effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI's.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Profile

• We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
• As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
• Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.

Benefits - What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Professional requirements

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

Skills:

Must have

• Excellent communication and interpersonal skills
• Strong sales skills.
• Ability to understand and present technical details.
• Proficient in using POS systems and handling transactions.

Personal Attributes:

• Excellent customer service and focus.
• High level of energy and enthusiasm.
• Positive, innovative and motivated by a continuous improvement mindset.
• Professional appearance and demeanour.
• Ability to work flexible hours, including weekends and holidays.

Languages

Mother tongue - very good command of French

Very good - to excellent command of English (C1 or above)

Any other language is an asset.

Company address

SWATCH Retail SA

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

Contact

Swatch Retail AG