The Alpina Gstaad is a Swiss luxury hotel for travellers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.

For the winter season from mid-November 2024 to mid-March 2025, we have the following exciting position in our team:

Join our Concierge team as an Office Coordinator!

Are you highly guest-oriented, organized, and fluent in both English and French? If so, The Alpina Gstaad is the perfect place for you!

Your responsibilities

• Managing and responding to email correspondence in a timely and professional manner
• Organizing and supporting the Concierge back office to ensure smooth operations
• Assisting the Concierge team in delivering exceptional guest experiences by coordinating reservations, requests, and inquiries
• Maintaining accurate records and databases for guest requests and services
• Collaborating with other departments to fulfill guest needs and enhance service delivery

Your profile

• Strong guest-oriented mindset with excellent communication skills and a friendly demeanor
• Fluency in English and French, both spoken and written; additional languages are a plus
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment
• Previous experience in a similar role or within hospitality, particularly in concierge or guest services, is preferred
• Proficiency in using office software and reservation systems
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability
• Strong problem-solving skills and the ability to remain calm under pressure

We offer

• Varied, modern, international working environment
• Modern remuneration and working time recording
• Internal and external training opportunities
• Accommodation is provided in the region during the probationary period (3 months)
• Alpina Benefit System with attractive employee benefits for outstanding performance
• Gold-certified by EarthCheck for a holistic, sustainable approach

Contact

Does this appeal to you? Become part of the new icon in Gstaad's hotel industry and contribute your knowledge and experience where guests enjoy the unique combination of tradition and exclusivity. We look forward to receiving your application with CV and copies of certificates.