Job Description Summary

You will work as a Sr. UX/UI Designer for Commercial IT team in creating intuitive experience designs that users engage with when using digital products, such as websites, Salesforce, CPQ, Customer Portal, Partner Portal, and other commercial IT products. You will play a crucial role in creating user-centric designs that enhance the overall user experience across our digital products and platforms.

Your expertise in user research, information architecture, interaction design, and visual design will contribute to delivering exceptional user interfaces and driving customer satisfaction.

Job Description

Roles and Responsibilities:

• Design interface, interaction, and visual design of web and mobile interfaces.
• Analyze and identify pain points from the users’ perspective by conducting user research through interviews, observations, Gemba walks and other research methods.
• Create Personas, Journey maps, empathy maps, and process maps of current and to-be state.
• Inform, plan, create and own the product design roadmaps of the Commercial systems.
• Generate and select promising ideas based on feasibility, desirability, and viability.
• Create Sketches, Wireframes, Mockups and Prototypes, ranging from low fidelity to high-fidelity based on the needs.
• Produce pixel-perfect interactive prototypes, Visual style guides, Icons and Red lines (Design specifications for developers)
• Present Concepts and designs to the customer for review and iteration.
• Conduct usability and user test to continuously inform the design process and identify areas for improvement.
• Create and manage design pattern libraries, style guides or design systems.
• Develop intuitive and visually appealing user interfaces that align with the brand identity and meet usability standards.
• Deliver designs that go together with the device (Desktop/Mobile) and the Front-end framework being used by developers.
• Work together with developers to hand-off designs and ensure that right working application is being delivered with right quality.

Qualifications/Requirements:

• Bachelor’s degree in computer science or STEM” Majors (Science, Technology, Engineering and Math)
• Minimum 8 years of experience as an UI-UX designer.
• 2 years of experience with HMTL, CSS
• Proficient in using standard design & wireframing tools (Figma, Adobe CC, Balsamiq), hand drawing, whiteboarding, and visual communication, time-based and interactive prototyping tools (Figma Prototyping, Miro, Smaply).
• Experience in desktop, web and mobile based applications.
• Relevant experience or education in UX Design, Product Design, Human Computer Interaction, Multimedia, Graphic Design, Industrial Design, Software Engineering, Human Factors, Cognitive Science, Psychology, or other creative, design, or human behavioral discipline.
• Design Portfolio – Please share when applying for this position.
• Enthusiastic and proactive about collaborating with customers, Product Managers, Engineers to understand needs and deliver great designs.
• Passionate about learning new technologies, new methods, and new skills. Have a good understanding of Agile teams, practices, and principles.
• Ability to communicate all phases of UX design, from initial concept through detailed screen designs. Excellent interaction design skills. Experience designing for technical or expert users.
• Detail oriented & Critical thinker.
• Problem solver, empathetic and is user centric.

Business Acumen:

Demonstrates knowledge of business products, key processes, suppliers, customers and market/competitors. Understands the competitive landscape, regulatory marketing, etc.

Creates artifacts to facilitate shared understanding of business benefit for stakeholders

Works to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole

Leadership:

Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives

Synthesizes information presented and can advise on next steps

Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques

Creates meaningful stories and two-way communications that drive behavior

Uses an understanding of people (users, customers, partners, colleagues, leaders) as a primary motivation for design ideas. Demonstrates the ability to extract and communicate how customer groups are thinking and feeling

Connects ideas and solutions from a broad array of sources such as other businesses, coworkers' news sources and so on

Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment

Additional Information

Relocation Assistance Provided: No