Iron Mountain Customer Success Manager Lima, Peru

ABOUT THE OPPORTUNITY

The Customer Success Manager plays a critical role in ensuring customer retention and achieving revenue management goals at Iron Mountain Peru. Acting as the bridge between the regional HUB and local teams, this role is focused on implementing initiatives that positively impact key performance indicators, while enhancing client relationships and operational efficiencies.

KEY RESPONSIBILITIES

Support the team in resolving cases and identifying opportunities for improvement.

Actively participate in committees to ensure customer-centered decisions.

Implement negotiation strategies for revenue initiatives and operational changes.

Track and monitor team goals to ensure target achievement.

Design and implement strategies for revenue management initiatives.

Manage and optimize key performance indicators (KPIs) to drive continuous improvement.

Collaborate with regional teams on process optimization and transformation initiatives.

Promote Iron Mountain’s product portfolio, recommending new services to clients.

Act as the primary point of contact for internal client requests and support.

Ensure compliance with health and safety regulations within the team.

YOUR QUALIFICATIONS

Bachelor’s degree in Business Administration, Communications, Marketing, or related fields.

Postgraduate studies or specialization in Negotiation, Conflict Management, or Customer Experience.

7-10 years of experience in customer service or client portfolio management.

Proficiency in English (intermediate/advanced).

Strong knowledge of MS Office; Salesforce and Google Workspace experience is desirable.

Strong leadership and communication skills with a customer-centric approach.

Analytical mindset with a focus on driving results.

Flexibility and adaptability to changes and new challenges.

Strong organizational and planning skills.

Ability to work under pressure while maintaining a high level of responsibility and integrity.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0078869