IT Solution Designer

The Company

The Swatch Group Services Ltd. is a company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world’s largest watch maker with a portfolio of 16 brands of which Omega, Longines, Tissot and Swatch.

For our growing team in the Systems & Infrastructure division, we are looking for a motivated:

IT Solution Designer

The Job

Your responsibilities:

• Be the contact person for the internal customers for providing IT infrastructure services:
• Handle customer demands concerning IT infrastructure.
• Administrate the customer related documents and KPIs in the foreseen applications.
• Coordinate the customer related activities with the SG Services Key Account Managers.
• Understand business requirements and design system architectures
• Understand customer requirements and design solutions/system architectures matching the company standards together with the internal and external specialists.
• Present and defend the elaborated architecture designs to the Security Validation Board.
• Propose improvements or extensions of the IT Infrastructure Service Portfolio.
• Coordinate the delivery process to implement the designed and offered solutions:
• Translates the designed solutions in internal service offers for the customers.
• Manages the delivery of the IT infrastructure and services with the involved IT Teams.
• Coordinate IT Infrastructure change management projects (such as system migrations, release upgrades, and hardware installations) with the business, internal IT departments and external solution providers.

Your Profile

• You can understand customers' business requirements and make the link to IT Infrastructure portfolio.
• Team player and customer-oriented, you also have good communication skills, and you can mediate between different parties.
• Curious and proactive, you are willing to work in an international and multi-cultural environment.

Professional Requirements

• Degree in Computer Sciences or engineering or at least 5 years’ experience in IT Infrastructure.
• Work experience as IT Infrastructure generalist.
• Experience in service methodologies (ITIL).
• Good knowledge of IT and Hybrid Cloud architectures.
• Good knowledge of IT Network and Security concepts applied in a Datacenter environment.
• Certificates are a plus (Cloud Azure, Network & Security, Palo Alto or Fortinet etc.)

How to Communicate

• Fluent in French (mandatory).
• Good knowledge of English (written and spoken).
• Knowledge of German is a plus.

Contact

Aliénor DRO