The Business Risk and Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Perform the role of a Remediation Manager to support the Customer Remediation efforts for USPB Ops.
• Leverage deep knowledge on the processes and products (like Branded Credit Cards, private label cards) associated with US Personal Banking Operations
• Conduct issue intakes interviews with Issue owners and comprehensively document the issues that may have caused customer harm financial / non financial
• Utilize investigative skills to thoroughly comprehend the process / service where the disruption / customer harm has occurred.
• Own the development of a Remediation strategy for the issue at hand, basis collaboration and input gathered from various stakeholders including Issue owners, Data Analysts, Legal, Finance, ICRM etc.
• Utilize data analysis tools to extract, and analyze data to identify impacted population and compute Financial harm incurred
• Monitor remediation progress and ensure timely completion and contribute to improving the overall speed to remediation.
• Ensure appropriate controls are in place and ensure adherence to laid out procedures. Help in the development of more effective controls.
• Build and maintain artefacts and evidences for issue remediation through out every phase of the Remediation lifecycle. Ensure that the all Issue Remediations are kept audit ready at all times.
• Act as a subject Matter Expert on systems, processes and Business Analysis tools and techniques
• Serve as the Point of contact for internal stakeholders regarding remediation efforts. Provide regular updates to Senior Management on status of remediation activities
• Ensure compliance with regulatory requirements and internal policies
• Provide training and support to team members
• Establish and disseminate best practices for issue remediation
• Identify opportunities for process improvement. Collaborate with process owners to design and implement enhancements
• Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
• Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 10+ years of experience in a Banking environment
• Experience with Retail Banking products, services and processes
• Excellent business Analysis skills.
• ECBA / CCBA/CBAP certifications are desirable, although not necessary
• Excellent project management and organizational skills.
• Outstanding relationship building and relationship management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

Bachelor's/University degree or equivalent experience.

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