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Job Description

Job Title: Account Lead
Location: Algeria, West

About the role:

• Manage customer partnership, building and maintaining strong engagement with customers. This involves regular communication, understanding needs and concerns, and fulfiling the unmet needs through optimized solution-oriented spirit and Takeda PTRB values.

• Ensure end to end customer engagement plan, including post implementation follow up within a clear KPIs and satisfaction measures.

• Drive Accounts sustainability and growth: identifying and materialize opportunities of growth for each Account in scope through a mastery of customer journey including clear understanding of business needs and objectives

• Doing the business in the wright way: Capitalize on market knowledge and new business opportunities to expand our Market leadership through thoughtful risk taking, team alignment and in line with business ethics and compliance.

OBJECTIVES : 

• Manage client relationships, building and maintaining strong relationships with clients. This involves regular communication, understanding their needs and concerns, and addressing any issues that arise.
• Ensure client satisfaction,
• Drive revenue growth: identifying opportunities to increase revenue. This involves understanding the business needs and goals
• Identify new business opportunities: researching potential clients, understanding their needs and goals, and developing strategies to win their business.

ACCOUNTABILITIES: 

• Developing  business plan, derived from the brand plan and national sales plan, to drive the sales of Takeda’s Genetic Diseases and Immunology brands in the territory
• Developing and maintaining an expert level of disease, product, competitor, ecosystem knowledge, share insights and have the curiosity to continually enhance that understanding.

• KOL management : maintaining regular communication with healthcare professionals at all levels using the most suitable channel available and maximise customer engagement.

• Team coordination: The account lead is accountable for coordinating with internal teams to ensure that client needs are met and that projects are delivered on time and within budget.
• Performance metrics:  meeting performance metrics, such as revenue targets, client satisfaction scores, and project delivery timelines.
• Local market access working collaboratively with the National Access Manager.    
• Budget holder accountable for making sound business decisions that benefit the business and ultimately the patient.
• A deep comprehension of compliance is a must, strictly following the relevant code of practice

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

• Highly conceptual - Global Thinking
• Excellent communication skills to effectively communicate with clients, internal teams, and other stakeholders.
• Relationship building to build and maintain strong relationships with clients, understand their needs and concerns, and address any issues that arise.
• Analytical and problem-solving abilities to identify and solve problems that arise during client engagements
• Time management
• Adaptability to adapt to changing client needs, market conditions, and internal processes to ensure that the company is meeting client expectations and driving revenue growth.
• Excellent leadership, managerial, interpersonal and relationship
• Demonstrates a high level of capability in omni-channel engagement to drive business objectives.
• Commitment toward customer and patient orientation

LICENSES/CERTIFICATIONS & Experience

• Bachelor or Master Degree in Health Sciences (biologist, pharmacist, physician, dentist)
• Minimum 3 years of prior medical specialty sales experience, preferably in related
• therapeutic fields.
• Therapeutic knowledge is preferred (but not required) with a proven ability to quickly gain in-depth understanding of the therapy area
• Experience in the fields of oncology or/and genetic diseases, hematology is an asset
• Must possess excellent oral and written communication and presentation skills in French (knowledge in of English is an asset)

Empowering Our People to Shine

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We create a diverse, inclusive, safe, open and collaborative working environment in which employees can contribute, perform and grow as individuals.

Takeda is committed to providing a safe and healthy working environment and to having a workforce that is as diverse as the patients we serve and the communities where we’re based. To achieve that inclusivity, we embrace and celebrate our differences, respecting and valuing each other regardless of race, color, sex, age, national origin, religion, gender identity, sexual orientation, disability or physical appearance. 

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