Come Innovate Motion with us

The Customer Quality Engineer represents the external customer and is responsible to ensure that the product is manufactured according to the customer/internal specifications. He/She coordinates all Quality activities within the area of responsibility (complaint management, problem solving activities, internal quality) in order to achieve the required quality targets.

Your responsibilities will be to:

• Ensure customer satisfaction through excellent customer relations and complaint management

• Act as a contact person for all quality topics in relation to the customer's specifications

• Maintain collaborative relationships with customers

• Manage actively the customer complaints in direct contact with the relevant production departments

• Lead quality and root-cause analysis of claimed/returned actuators

• Handle external change management with customers (change announcement, PPAP submission)

• Participate in the execution of audits and be the customer voice in production

Our requirements:

• Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related

• Relevant experience of ideally 2 years in a similar position

• Quality related experience in plastic injection molding area would be an asset

• Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa

• Basic technical experience in DC / BLDC / stepper motors, plastic and injection materials, stamping would be an asset

• Familiarity with test procedures and equipment for automotive applications would be an asset

• Proficient French and English language skills - both written and verbal (knowledge of German is considered a plus)

• Highly team-oriented individual, capable of dealing with pressure and adversity

• Proactive and organized person with high communication and problem-solving skills

• Good time management and collaboration skills, coupled with 0 PPM mentality

What we offer:

• A truly international and multicultural work environment, with vertical and horizontal career development paths globally

• The opportunity to further develop your professional skills due to the wide range of products we manufacture to our customer

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.