Johnson & Johnson is recruiting for a Manager, Case Processing to be located in Horsham, PA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Key Responsibilities:

• Direct and supervise the operational and management activities of case processing activities at a defined Case Processing Center.


• Liaise with staff in Global Medical Safety Operations (GMSO) functions (Global Case Receipt, Sector Liaison, Global Safety Reporting) as appropriate to facilitate compliant, timely and efficient end-to-end case management.


• Manage teams/personnel in daily activities relating to case processing activities - coordinate performance management, staff development plans and execution of those plans.


• Participate in recruitment of staff.


• Identify resource needs and allocations to ensure appropriate functioning of team.


• Evaluate and identify staff training needs to ensure all personnel within the team is trained.


• Provide expertise in operations activities including case processing (or other functional expertise).


• Contribute to development of processes and project deliverables as identified.


• Collaborate with internal GMSO personnel to develop unified consistent processes.


• Work with other J&J departments to clarify procedures.


• Participate in or lead local and international multidisciplinary functional teams.


• Support Associate Director/Director/Sr. Director in internal audits and external inspections.


• Accountable for decision-making related to processes and product-specific requirements relevant to assigned team/therapeutic area.


• Serve as an influential change agent within GMSO when changes are implemented.