Johnson & Johnson is currently seeking for a Senior Customer Logistics Coordinator located in Somerset, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Senior Customer Logistics Coordinator will be part of JOM's Clinical Supply Unit (CSU) team. The Senior Customer Logistics Coordinator is responsible for Janssen clinical and sample order management process. Manage all activities required for setting up and launching clinical trials from the JOM distribution center. The ability to provide keen attention to detail and exhibit a strong sense of urgency are essential. Experience collaborating in a cross- functional and/or global team environment is required. Experience managing relationships with external customers and/or business partners is required. Demonstrated leadership, collaboration, personal accountability, customer focus, ability to work in a team environment and verbal and written communication skills are required.

Duties and Responsibilities:

• Provide outstanding customer service and accelerated growth by building strong and collaborative relationships with external customers and internal business partners.


• Order processing and coordinating the shipment and delivery of products with the distribution center and transportation to meet customer requirements and optimize cost and service.


• Ensures resolution of customer discrepancies relating to data integrity, shipping issues, and any operational issues.


• Accurately and timely collect information from customer inquiries


• Manage and balance key business relationships with passion & understanding of customer expectations and internal policies/requirements.


• Serves as subject matter expert (SME) within functional area. Ability to works independently on routine and non-routine tasks.


• Must possess high-level leadership, multi-tasking, and organizational skills and be able to provide coverage for department during normal operational customer service hours


• Collaborate with internal US and EU distribution centers to improve on efficiencies and issue resolution by identify, support and lead process improvements.


• Writes, reviews and modifies SOP’s and other documents as vital and provides training, as needed.


• Support deviations and CAPA’s related to order management.


• Adhere to regulations by local, state and federal including FDA and DEA.


• Assist in internal/external audits and ensures JOM CSU is audit ready.