Front End Platform Manager - ServiceNow

Department: Technology

Employment Type: Permanent - Full Time

Location: Zurich

Description

THE POSITION

• The Front-End Platform Manager is responsible for the operation and governance of end-user visible IT platforms in scope ensuring high quality service delivery
• Managing the external IT service providers and is responsible to monitor the contract commitments.
• Act as product owners for the ServiceNow platform in FIFA
• Define, implement and own the governance for the ServiceNow Platform in alignment with FIFA Technology governance guidelines
• Act as a single point of contact for any IT platform enhancements and new functionality requests within FIFA Technology
• Execute business analyst activities during the demand phases and deliver HLD solutioning proposal
• Ensure all supplier tasks and deliverables are properly followed-up and are contract compliant
• Promote IT Platforms in scope within FIFA proactively and in close collaboration with the FIFA Technology team
• Ensure continuous information sharing on existing capabilities with the Technology BRM team· Proactively propose or present new capabilities that foster innovation and are in alignment with the FIFA Technology strategy
• Maximize the value the platform creates by reducing time-to-market of the products built on top of it or reducing development cost
• Ensure compliance with FIFA Technology IT Standards, processes and procedures

YOUR PROFILE

• ServiceNow Fundamentals certification is a must
• Sound technical understanding ServiceNow platform
• Minimum 5 years experience in managing ServiceNow platform
• Proven experience in delivering complex and full scalable ServiceNow based solutions
• Work experience with implementation and/or operations of solutions in the cloud (SaaS, Paa5 and/or laaS)
• Pragmatic and solution oriented with ability to get things done
• High level of accountability and pro-activity
• Self-motivated, open and autonomous
• Analytical and structured way of working
• Organization and coordination ability
• Very good negotiation skills
• Cooperative and consultative approach
• Robust client relationship skills with a demonstrated ability to communicate effectively
• Ability to learn new technologies and processes quickly and to adapt to changes in timelines and sequences
• Planning, monitoring and controlling of operations release cycles standard and critical releases· Service Management and/or Project Management certifications (i.e. PMl, ITIL)
• Experience with Agile product delivery practice and methods
• Experience in delivering sporting events is a plus
• Minimum 10 years of IT experience, preferably in a similar role
• Minimum 5 years proven experience in managing MSP contracts and deliverables
• Minimum 3 years of experience in ITIL Service Operations areas through experience working in operational roles
• Fluent in English
• Proficiency in any other FIFA language (F / ES / GER) is an asset
• Willing to travel globally (up to 10%)
• Willing to provide on-call support on a rotation basis 

PERKS & BENEFITS

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.