Internship in Crew AI Chatbot development (limited to 6-8 months, 80-100%, all genders)

You are passionate about airline operations and interested in managing the interests of business and our crews? Then join the Crew Planning team and shift the boundaries of SWISS’ crewing capabilities to take an industry-leading role!

Starting date: July 01, 2025 or upon agreement

You may apply in English or German.

Facts

Location

Zürich/Kloten

Employment level

University internship

Function

IT

Working time

Full-time or part-time

Salary

CHF 2,500.- gross per month for Bachelor and Advanced Federal Diploma of Higher Education students or graduates / CHF 3,000.- gross per month for Master students or graduates

Publishing date

05-09-2025

Application deadline

05-23-2025

In this internship you can pioneer the future of conversational AI. You will lead the project to refine and productionalize a cutting-edge chatbot that enhances customer interaction and transforms digital experiences.

Dive into the world of AI and make an impact for our Flight and Cabin Crew Members.

• Develop a project incl. timeline to get the Bot ready to a stage where it can be put in production and ensure the timeline and goals are met
• Integrate and optimize existing NLP capabilities for enhanced performance and improved results
• Ensure best possible setup of the existing UX/UI design elements to improve the user experience
• Develop new features and functionalities based on user feedback and project requirements
• Perform rigorous testing to ensure seamless functionality and user satisfaction
• Document all developments, updates, and user feedback for comprehensive reporting and future reference

Coralie Choisnet

Business Development & Perf. Mgmt.

Swiss International Air Lines AG

Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Remote working (e.g. from home), Flexible workhours and part-time working models, Discounts, Diversity programmes

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• HF diploma, Bachelor’s, Master’s students or graduates (HF diploma & Bachelor’s students must have completed at least three semesters)in computer science, data science, economics or similar
• You have a sound understanding of natural language processing (NLP) concepts and integration
• Your goal is to work in a highly motivated team and to be an essential part of it by using your strong interpersonal & social skills
• You are a person with an entrepreneurial mindset, and you know how to deal with complex subjects
• You know how to work with state-of-the-art software (MS 365, Power Platform, Miro, etc.) and you like to adapt to new software and tools
• You like to work in a hybrid work environment, and you can support the team physically as good as virtually
• You enjoy communicating in English and as a strong asset also in German

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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