Publié: 03 juillet 2024
Zürich
100%
Durée indéterminée
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Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
As an account service delivery manager, you are responsible for overseeing the entire process of delivering services to a dedicated client(s). This means coordinating with different teams and stakeholders, monitoring the performance and quality of the services, resolving any issues or risks, and communicating regularly with the client and internal teams. You will be maintaining service level agreements (SLAs) and key performance indicators (KPIs), planning and managing resources, budget, and timeline of each project, reviewing and approving scope, deliverables, and milestones of each project. Escalating and resolving any problems or conflicts that arise during service delivery process, reporting progress, results, and feedback to the client and internal senior management and leadership team. Building and maintaining relationships with the client and internal teams, and seeking opportunities for improvement in the service delivery process.
This is not a people manager role.
Skills, Qualification and Responsibilities:
Position Requirements:
Applicable to Slovakia only: Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
What we offer:
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.