IT Support Technician

IT Support Technician

• Full-time

Company Description

Lunaphore Technologies S.A. is a Swiss company born in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a game-changing chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach.

We are a team of innovators dedicated to empowering researchers in immunology, immuno-oncology, and neuroscience to push the boundaries of scientific discovery and drug development. We build solutions that simplify technology adoption of spatial biology to support the development of diagnostic tools and streamline clinical trials, ultimately improving patient outcomes.

We are seeking a highly motivated, ambitious candidate ready to make an impact in a fast-growing company, bringing awareness to the latest innovations and driving groundbreaking research forward.

For further information on Lunaphore and its products, please visit www.lunaphore.com.

Job Description

The EMEA IT team currently work as group to provide support to some 400 staff within the EMEA region and closely interact with Bio-Techne IT staff in other regions such as North America and APAC.

The IT support technician position is to assist with the day-to-day support of users, systems and infrastructure and help in growing our IT services portfolio both locally and at corporate level. This to ensure IT meets all business requirements.

Key Responsibilities:

• 1st & 2nd line user support and administration
• Assist in roll out of new hardware/software from procurement through to delivery.
• Manage user onboarding/offboarding requirements.
• ITSM Incident ticket management
• General Network/Infrastructure Support
• Assist were necessary with any IT led corporate initiatives.

Qualifications

Technology:

Essential

• 18-24 months experience within an IT user/infrastructure environment.
• Working knowledge of the latest windows operating systems
• Experience in working with Office 365

Desirable

• Active Directory/Group Policy administration
• Networking – TCP/IP
• Window Server technology
• SaaS based application support.
• Virtualized environments
• French, German or Italian language skills would be an advantage.

Minimum Requirements/Qualifications:

• Driving License would be of benefit.
• Ability to converse competently in English is essential.

Personal Qualities and attributes:

• Ability to demonstrate a passion for customer service.
• Exceptional attention to detail, time management, and organizational skills
• Excellent written and verbal communication skills.
• Ability to perform a wide variety of tasks and multi-task efficiently.
• Professional demeanor.
• Enjoy learning and sharing of knowledge.
• Ability to remain calm under pressure.
• Ability to work in a fast-paced dynamic environment.
• Self-starter with ambition, energy and will to succeed.
• Team player

Additional Information

We offer:

• A dynamic company where you can have a real impact
• An environment where you will be able to grow both professionally and personally
• Collaborate every day with a young, interactive, and motivated team
• A diverse and international working environment

To protect the interests of all parties, LUNAPHORE TECHNOLOGIES SA will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to LUNAPHORE TECHNOLOGIES SA will be considered LUNAPHORE TECHNOLOGIES SA property.