Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Account Planning Manager

The online travel market never stands still. At Expedia Private Label Solutions (PLS), we’re right in the middle of it. PLS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.

We provide our partners with:

• Robust, scalable, groundbreaking technology

• Competitive rates and availability, and quality content for global travel supply

• Enterprise-class business-to-business support and integration services

• We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed

• We work with incredible technology partners - from leading online travel companies, global bed banks, airlines and travel agents

• We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers

What you’ll do:

• This is a partner facing role where you will work closely with the Account Managers to support PLS template solution technology partnerships across APAC.

• You will own partner facing relationship and collaborate with partners to understand company needs and vision, and work with Expedia’s internal business partners in execution of multiple areas including product, customer service, technology, marketing, and accounting to translate that to growth for both parties

• Pull, analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and work with Analytics team to gain new insight to help Account Manager optimize business

• Conduct regular visits and weekly calls to manage operations focused projects and initiatives

• Tech Operations: Work closely with internal and partner operations team to ensure best in class operations monitoring, processes and effective management of incidents

• Servicing Operations: Work closely with internal and partner servicing operations team to ensure best in class servicing operation. This includes managing the largest cost drivers of our business, identifying areas for cost reduction, and driving efficiencies where possible

• Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally

• You will support ad hoc internal projects where needed.

Who you are:

• A self-starter who likes to figure things out on their own and can cut through complexity to achieve understanding and results.

• Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve.

• Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals.

• A team player who communicates well and works well to collaborate with internal and external parties

• Experience and interest in working cross-functional teams and in a constantly evolving environment.

• Good listener with strong verbal and written communication in English.

• 2+ years of experience in B2B sales, partnerships, or account management with online or travel-related background.

• Bachelor Degree or equivalent related professional experience.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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