Manager CRM / Commercial Analysis

Role Summary:

As the Manager CRM / Commercial Analysis, you will bridge business and IT to ensure successful Salesforce CRM implementation and adoption. You will own the business-side CRM roadmap, prioritize requirements, and deliver solutions aligned with strategic goals. Additionally, you will drive commercial analysis, transforming CRM data into actionable insights to support data-driven decisions and optimize performance.

Key Tasks and Responsibilities:

• Product Ownership: Lead the business-side ownership of Salesforce CRM, ensuring alignment with commercial objectives and user needs.
• Requirement Management: Collaborate with stakeholders to capture and prioritize business requirements and translate them into actionable features.
• Project Coordination: Partner with IT and external vendors to support the timely and quality delivery of CRM functionalities.
• Change Management: Drive user adoption through tailored training programs, workshops, and consistent communication of system updates.
• Power User Community: Identify and train power users across the organization, building a community of CRM champions to drive best practices and continuous improvement.
• Data Integrity: Oversee data quality, ensuring CRM accuracy and usability for reporting and

analytics.

• Commercial Analysis: Utilize data analytics to support decision-making, including maintaining dashboards and reports
• Continuous Improvement: Monitor user feedback, identify areas for improvement, and work with IT to implement enhancements.
• Documentation: Maintain comprehensive documentation of processes, workflows, and system configurations.

Profile

• Bachelor’s degree in business, IT, or related field.
• 3+ years of experience in CRM (preferably Salesforce) management, implementation, or related roles.
• Strong understanding of commercial processes and CRM’s role in supporting sales and marketing.
• Proven experience in requirements gathering and translating business needs into technical solutions.
• Experience in designing and delivering user training programs and fostering a power-user community.
• Proficiency in reporting, including the ability to collect requirements and interpret data
• Excellent communication and interpersonal skills to engage with diverse stakeholders.
• Strong analytical mindset with a focus on problem-solving and continuous improvement.

What we offer:

• Competitive salary and benefits package.
• Opportunity to make a significant impact on a global scale.
• Collaborative and innovative work environment.
• Professional development opportunities and a commitment to your career growth.
• 2 Days per week home office policy

Contact

If this is appealing to you, we look forward to hearing from you.

Please send your application documents to Roland Wolkewitz, Global HR Business Partner, at:

E-Mail schreiben

Jungbunzlauer International AG, St. Alban-Vorstadt 90, CH-4002 Basel

Jungbunzlauer is a leading producer of high-quality, sustainable ingredients from natural sources, serving industries from food and beverage, nutrition, health, and home and personal care. As a trusted partner, we offer a diverse portfolio of texturants, acidulants, minerals, and tailored solutions to meet our customers' evolving needs. Headquartered in Basel, Switzerland, with state-of-the-art facilities including large-scale fermentation operations across Europe and North America, we proudly serve over 130 countries worldwide.

Founded more than 150 years ago, Jungbunzlauer has grown into a CHF 1.3 billion company, driven by nearly 1,400 dedicated colleagues committed to a healthier, more sustainable future. Learn more at www.jungbunzlauer.com.