Customers' order management activities for the CH-RoW Sales Organization :
Order entry into ERP system for customers' purchase order sales orders shipping from various ship points
Transact, monitor and track customer order changes and requirements to the specific order(s)
Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers' orders
Backlog management
Ensure wholesome and complete order history in compliance to audit and filing retrieval.
Follow up of quotes from the existing CRM system based on adequate information from Sales Team and relevant approvals.
Manage overdue payments and debt recovery, by driving/implementing/reinforcing the collection procedures and dealing directly with the most complex cases.
Support and participate in all corporate projects to develop and implement 'best practices' and activity reporting pertaining to order management.
Support Sales Operation Manager in achieving sales targets by managing revenue risks and delivery risks.
Any other duties as required on project or necessity basis from the Sales Operations Manager / EU-RoW General Manager. (I.e. event coordinator: finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)
YOUR COMPETENCIES
Minimum 3 years of experience in operations multi-functional process environment
Minimum 3 years direct customer service or part of the order to cash function in a fast paced environment
Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint
Ability to demonstrate solid written and oral communication skills
Team player with good problem solving ability
Languages: English & German language in spoken and written form. One other European language (Italian) is an advantage.