At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Manager Customer Database & Operations, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. You will report directly to the Head of Database & Operations in a team of 3 people. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your main duties will include:

• Product Owner for Swarovski’s used Marketing Automation tool. Constantly optimizing and improving existing technical Campaign set-up and related processes. Looking for new opportunities within the tool including further developments and maintenance.

• Managing various consumer centric CRM end-to-end processes for technical developments, as well as CRM omnichannel processes improvements.

• Constantly optimizing and improving existing CRM systems and related processes. Always searching for new opportunities to enhance the customer experience.

• Leading global projects with significant top- and bottom-line impact as well as CRM related work packages led by other project leaders/owners.

• Collecting, validating, and coordinating CRM stakeholder requirements on various management levels and translating them into technical development stories.

• Collaborating closely with all other CRM departments providing an excellent level of stakeholder management in general.

• Developing new innovative CRM solutions to constantly improve both offline & online/digital consumer experience and to boost the CRM KPI’s.

• Supporting in strategic topics like roadmap definitions, CRM Operations strategies, etc.

About you

We are looking for a unique and amazing talent, who brings along the following:

• University degree (Marketing or Information Technology or Business Administration would be an advantage).

• Minimum of 4-6 years of professional experience, best case in a similar role in CRM Operations/CRM IT and preferably within the Luxury Retail sector.

• Sound understanding and working experience with CRM core systems, Marketing Automation platforms (for instance SAP Marketing Cloud) and related software development tools like JIRA/Confluence is a must, experience with Customer Data Platforms (CDP) would be beneficial. Strong generic IT skills needed.

• Ability to clearly translate business needs into IT requirements.

• Good understanding of business processes and experienced in identifying consumer needs to transform them into effective CRM solutions.

• Solid project and process management experiences. Practical knowledge in the implementation of CRM systems and/or Marketing Automation tools would be an advantage.

• Good analytical skills, being detail-oriented with a problem-solving attitude.

• Team orientation and ability to work efficiently with all levels of the organization.

• Self-motivated with an optimistic and resilient mindset and a problem solving attitude.

• English proficiency, paired with good presentation and communication skills

What we offer 

You can expect a range of benefits, including: 

• Swarovski products discounts 

• Full coverage of accident insurance 

• Attractive pension fund conditions 

• Well-being offers available on-site 

• Subsidized public transportation or free parking 

• Employee canteen with buffet 

Masters of Light Since 1895 

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. 

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. 

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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