Growth Business Analyst

• Full-time
• Department: Growth

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for a Growth Business Analyst to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are a master at analyzing, and interpreting data, and have a strong focus on continuous business innovation keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title - Growth Business Analyst

Working model - hybrid in Switzerland

Team - you will join the Customer Growth team.

Level – Professional

Location - Chiasso, Switzerland

Contract - Permanent, full time (36 h/week )

What your impact will be:

• Analyze data within the Post-Booking pillar to identify opportunities for improving the customer experience at this stage of their journey
• Conduct strategic assessments of customer loyalty behaviours to uncover insights that drive ongoing improvements in retention and engagement
• Support the Venture Studio by leveraging analytical skills to contribute valuable insights and drive continuous business innovation
• Serve as the primary point of reference for analytics within the Customer Growth team, providing data-driven insights and guidance across all pillars to support strategic decision-making

Qualifications

Your expertise:

• Degree in Business, Finance, Economics, Mathematics or similar fields
• Strategic thinker with a data-driven and growth-oriented approach, constantly seeking new opportunities
• Prior experience in an analyst role focused on uncovering business insights or supporting growth initiatives
• Good knowledge of SQL programming language
• Fluency in English

Desirable:

• Experience with Analytics tools (e.g. QlikView, Tableau, Spotfire)
• Familiarity with digital and e-commerce business

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• Test step online or offline
• 2nd interview (Manager + team member): Test review
• Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.