Your responsibilities

• Provide first-line business support for SAP SD and MyMediset-related issues, resolving inquiries from business users worldwide.
• Diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
• Escalate complex issues to Level 2 support or relevant departments as needed.
• Collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
• Investigate and cleanse master data to eliminate duplicates, errors, and inconsistencies.
• Monitor data entry processes and implement data integrity rules to prevent data quality issues.
• Implement data governance policies and procedures to uphold data quality standards and compliance requirements.
• Work with the Commercial Process Excellence team to identify process improvements and support best practices for system use across regions.
• Assist in testing new system functionalities and updates, ensuring smooth rollouts.
• Develop and maintain training materials, user guides, FAQs, and process documentation to enhance user proficiency in SAP.
• Support training sessions and workshops to improve user understanding of SAP.

Your qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience.
• Minimum 3 years of SAP support experience, preferably in commercial or supply chain environments.
• Proficiency in SAP 4/Hana SD modules ( MyMediset a plus)
• Familiarity with Master Data Management processes.
• Fluent in English and German; additional languages are a plus.
• Strong understanding of supply chain processes.
• Excellent analytical, problem-solving, and communication skills.
• Customer-focused with a proactive, collaborative approach.
• Ability to work independently in a fast-paced, evolving environment.

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.

About Medartis

Medartis is a leading medical device manufacturer specializing in high-precision implants for the surgical fixation of bone fractures, fusions, and osteotomies. Our motto of "Precision in Fixation" is our commitment to innovative development and stringent quality standards with the goal of improving the patient's quality of life.