Johnson & Johnson Global Services is recruiting for an innovative Learning Quality Assurance Specialist, located in Bangalore.

As a Specialist, you will play a pivotal role in upholding the highest standards of quality, inclusivity, and compliance in all digital learning content created by the GS Learning organization. This is an exciting opportunity for a detail-oriented professional who thrives in a dynamic environment and is passionate about enhancing the learning experience. In this role, you will conduct in-depth content reviews, technical testing, and accessibility assessments to create inclusive and engaging learning experiences for all. As a specialist, you will collaborate closely with instructional designers and developers to analyze learner feedback and drive continuous improvement. You’ll embrace agile methodologies to foster teamwork and innovation while leveraging cutting-edge technologies like Generative AI to enhance QA processes. If you’re passionate about quality, inclusivity, and innovation, please consider joining our team!

Key Responsibilities:

• Content Review: Conduct thorough reviews of learning materials to ensure accuracy, engagement, and adherence to J&J writing and brand guidelines.


• Technical Testing: Execute comprehensive quality assessments on all digital learning products, focusing on usability, performance, and compatibility across platforms.


• Accessibility Compliance: Champion inclusivity by implementing manual and automated testing to ensure all learning products meet WCAG 2.1 standards, creating an equitable experience for all learners.


• Bug Tracking and Reporting: Identify, track, and document bugs or issues, managing change requests to facilitate timely adjustments and achieve desired outcomes.


• Feedback Analysis: Analyze learner feedback trends and collaborate with instructional designers and developers during project stand-ups and quality reviews to identify opportunities for improvement that enhance learner effectiveness.


• Agile Project Management: Utilize Scrum and Agile methodologies to promote collaboration and iterative development, ensuring high-quality outputs while meeting project deadlines and aligning with team KPIs and OKRs.


• Collaboration with Stakeholders: Partner with project stakeholders to gather requirements, troubleshoot issues, and brainstorm innovative solutions that uphold the highest quality standards and exceed client expectations.


• Innovation and Technology Integration: Leverage emerging technologies, including Generative AI, to streamline QA workflows and enhance the learner experience. Foster a culture of continuous improvement by exploring new tools and methods to optimize QA processes.