Quality Control and Cruise Operations Coordinator

Randstad (Switzerland) Ltd.

  • Date de publication :

    21 juin 2024

  • Taux d'activité :

    100%

  • Type de contrat :

    Durée indéterminée

  • Lieu de travail :

    Lugano

Quality Control and Cruise Operations Coordinator

job details

For our estimated client, an international company in the tourism sector, we are looking for and Quality control employee.

Essential Duties and Responsibilities:

- Quality Control Department (90%) :
Support the build up of the Quality Control department
- Contribute to the continuous improvement of the department
- Collect & read various feedback sources; guest surveys and cruise reports
- Identify relevant feedback for Quality Control (QC) processing
- Enter data into QC logs, update/analysis of statistics;
- Liaise & follow up with ship management team
- Develop plans and solutions to tackle issues, mitigate risks, and improve general processes
- Provide structured ad constructive feedback

Cruise Director Management (10%)
- Administrative support:
- Contracting
- Updating systems
- Liaising with Cruise Directors

For our estimated client, an international company in the tourism sector, we are looking for and Quality control employee.

Essential Duties and Responsibilities:

- Quality Control Department (90%) :
Support the build up of the Quality Control department
- Contribute to the continuous improvement of the department
- Collect & read various feedback sources; guest surveys and cruise reports
- Identify relevant feedback for Quality Control (QC) processing
- Enter data into QC logs, update/analysis of statistics;
- Liaise & follow up with ship management team
- Develop plans and solutions to tackle issues, mitigate risks, and improve general processes
- Provide structured ad constructive feedback

Cruise Director Management (10%)
- Administrative support:
- Contracting
- Updating systems
- Liaising with Cruise Directors

  • qualifications

    Requirements:

    - At least 2 years experience in the hospitality or tourism industry
    - Experience interpreting data on client feedback;
    - Proficient in MS Office (advanced Excel skills) and Outlook;
    - Fluent command of the English language, both written and spoken;
    - Good interpersonal, communication skills;
    - Good problem-solving skills;
    - Ability to navigate complexity and develop solutions that benefit all stakeholders involved
    - Capable of working independently and as a team;
    - Ability to prioritize own work, to efficient time management and to work under pressure to meet deadlines;
    - Accurate and accountable;
    - Knowledge of AI tools and coding software is a plus

Aurélie Lombardo


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