Publié: 28 juin 2024
Zürich
100%
Durée indéterminée
EF Education AG
Emplois trouvés sur le web
Preferred Start Date: August 15, 2024
The Opportunity:
EF World Journeys Products (EF Go Ahead Tours and EF Ultimate Break) are looking for an Emergency Response Specialist to join the dynamic Emergency Response and Preparedness team. This team might not wear capes, but they sure are heroes, making sure every customer receives stellar support on tour, no matter what gets thrown their way.
As an Emergency Response Specialist, you will work closely with the planning and implementation of our crisis management, emergency response and traveler support functions across all EF World Journeys Products. Each day, you will support travelers through both routine and escalated on tour situations, ranging from transportation issues to medical or mental health crises. You will also help to coordinate the efforts of part-time and temporary staff assisting travelers with on tour issues. By working closely with EF’s central Safety and Operations teams, you’ll provide our travelers with a safe tour experience and exceptional customer service from start to finish. In this fast-paced work environment, you will help your team to prioritize traveler needs and draw on your experience in emergency management to independently handle traveler communication and case management for all escalated situations.
The Candidate:
Why You’ll Love Working Here: Perks, Benefits and Earning Potential
Work remotely where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues and our employee-run “EFinity” groups: Black@EF, LGBTQ+@EF, Latinx+@EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, MENA@EF, Parents@EF and more.
In addition, you can expect:
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com