Consultant Application Engineer Service Management
Publication date:
25 February 2025Workload:
100%Contract type:
Unlimited employment- Place of work:Brüttisellen
Job summary
Join Ontrex AG, a leading IT service provider since 2004. Enjoy a dynamic work environment with strong team support.
Tasks
- Implement project tasks for our service management solution.
- Install, update, and configure customer systems effectively.
- Participate in planning, testing, and documentation processes.
Skills
- Experience in software implementation and customer service required.
- Strong organizational skills and independent work ethic needed.
- Excellent communication skills for client interactions essential.
Summary from the original job ad
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Your career at Ontrex
Ontrex AG has been a successful IT service provider since 2004, specializing in system, service, security and endpoint management. We sell, implement and support software solutions in Switzerland, Germany and Austria for well-known large companies. 50 dedicated and experienced employees make up our unique team. Thanks to direct exchange with our partners, a high level of expertise and continuous training, we have the highest certification and partner status with Kiteworks, Nexthink and Serviceware, among others.
After intensive training, you will independently implement project tasks and sub-projects related to our service management solution Serviceware Processes and help to inspire customers with our service. Your work will focus on the application implementation and parameterization of the software. You install and update the systems of our customers and develop them further. In doing so, you will actively participate in the planning and implementation and contribute your technical expert know-how. Further tasks within the project implementations are the basic configuration of the software according to customer requirements, the integration and extension of interfaces as well as the adaptation of objects, workflows and reports. In addition, you will support the execution of integration tests and document your work on customer environments and projects on an ongoing basis.
Your ability to work independently and stick to assigned tasks and work packages is absolutely critical. Likewise, a confident response to critical and important customer inquiries is required. Entrepreneurial thinking and action round out your skills.
You have the competence to organize your daily work routine largely independently. You decide on the time and place of your work, but the customer and the requirements of the projects set the pace. You will support our customers in German-speaking Switzerland. A certain willingness to travel and time flexibility are therefore essential. You will perform your work either on site at the customer's premises, in our modern offices in Brüttisellen or in your home office.
For the implementation of these varied and exciting tasks you ideally bring the following skills:
What we offer you
Would you like to become part of our team? Then apply now by e-mail with your complete application documents to me! Don't forget to write me why exactly you are the right addition for us.
I am looking forward to getting to know you!
