Junior IT Service & Support Engineer 80-100%

Keen to kick off your IT career with your passion for tech support? Dive into a vibrant corporate world where your technical talents won't just grow—they'll thrive! This entry-level role offers a unique opportunity to be the frontline support for our internal staff and partners, ensuring a superior customer experience.

What you will do

As a Junior IT Service & Support Engineer your main responsibilities will involve:

• Provide first-line IT support to our Corporate Centre employees, focusing on high first-call resolution rates.
• Handle routine IT issues and service requests, leveraging your foundational knowledge of our technology landscape and support policies.
• Support basic video equipment in meeting rooms, maintain technology readiness, and address technical discrepancies.
• Contribute to incident management, managing service requests efficiently to meet or exceed service level expectations.
• Foster customer satisfaction by providing clear, concise information through various communication channels.
• Ensure the basic IT needs of our organization are consistently met, laying the groundwork for high-quality IT service delivery.
• Embody a "Customer First" ethos, demonstrating a welcoming and customer-focused approach.
• Exhibit the ability to work independently and responsibly, showcasing a strong work ethic.
• Handle VIP incidents and requests with a passionate and calm demeanour.
• Proficiency in English and German is required.

What you bring

• A Foundational understanding of Application and Network Support, Incident Management, and IT Asset Management.
• An eagerness to learn Windows, Mac, and Mobile Operating Systems, along with Microsoft Teams, Identity Management, and meeting/conference solutions.
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• A commitment to continuous improvement in customer service, effective communication, and problem-solving.
• Eagerness for personal learning and professional development in the IT domain.
• Ability to work collaboratively, sharing knowledge and insights within the team.
• Understand that the desire to learn is of utmost importance, but more important is understanding how critical service is and welcoming innovation with open arms. Be involved in a broader spectrum of IT support.

Additional Information

We look forward to receiving your online application.

At our Quai Zurich Campus , our culture and our people are what set us apart. We thrive on face-to-face interactions that drive collaboration, nurture our unique culture, and amplify our success. Enjoy the best of both worlds with the flexibility to work up to two days remotely per week within Switzerland, allowing you to balance personal commitments while excelling in your career. Please discuss your flexibility needs with us during your interview.

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet .

• Location(s): CH - Zürich
• Remote working: No
• Schedule: Full Time
• Recruiter name: Grace Cunningham