Head, Digital Field Products, Oncology

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Job Description

As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. As part of the Data Digital and Technology team, you will report to the Head of Global Customer Experience and work with both the US and Global Oncology Business Units.

We are seeking a dynamic and experienced Head of Digital Field Products to join the Oncology Business Unit at Takeda Pharmaceuticals. This role will lead a team dedicated to developing and managing digital products that enhance the efficiency and performance of our sales, medical, and access field teams. As the Product Manager for CRM, Takeda Integrated Events (TIES), and other major field-facing platforms, you will interface between field end users, business stakeholders, GDDT enablement leads, and the technical development team, ensuring that our digital solutions align with business needs and brand strategies.  This role will report directly into the Head of Global Customer Experience Data, Digital & Technology for Oncology Business Unit.

Key Responsibilities

• Product Ownership: Serve as the product manager  for CRM, TIES, and other field-facing platforms; establishing vision and roadmap for the product(s), ensuring BU/BF needs are addressed, manages the product lifecycle from ideation to deployment.

• Team Leadership: Lead and mentor a team of experienced CRM developers, fostering a collaborative environment that bridges the gap between field end users and technical developers.

• Stakeholder Collaboration: Collaborate with global and regional leadership, with a primary focus on the US region, to understand business needs, brand strategies, and execute on those strategies.

• Customer Engagement: Act as the face of digital, data, and technology to commercial teams, maintaining strong relationships with heads of marketing, sales, medical, access, analytics, and customer experience.

• Strategic Execution: Work closely with field teams to understand their challenges and deliver digital solutions that improve their efficiency and performance.

• Operational Insight: Utilize your experience in commercial operations, sales operations, or medical operations to inform and guide digital product development.

• Data-Driven Solutions: Leverage your deep understanding of data and digital platforms to solve problems for field teams and enhance their capabilities.

• Trusted Partnership: Become a trusted partner to leadership, demonstrating how digital and data solutions can inform and execute business strategies.

• Sales Data & KPIs: Understand product sales data, specialty pharmacy data, and specialty distributor data, as well as key performance indicators (KPIs) that drive the sales business, and incorporate these insights into digital solutions.

• Dashboard Development: Partner with data management and analytics teams to build dashboards that allow field teams to plan and execute on field strategies effectively.

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field. Advanced degree preferred.

• Minimum of 10 years of experience in commercial operations, sales operations, medical operations, or a related field within the pharmaceutical or biotechnology industry.

  • Proven experience in a leadership role, managing teams and collaborating with senior leadership.

  • Demonstrated experience in CRM management, customer experience initiatives, and partnering with data management teams.

• Strong understanding of digital platforms, CRM systems, and data-driven solutions i.e. RxVantage.

• Excellent communication and interpersonal skills, with the ability to effectively engage with leadership and end users.

• Ability to align digital product development with business strategies and field team needs.

• Experience working in a global role with a focus on regional execution, particularly within the US market.

Desired Skills

• Strong relationship management skills with the ability to act as a bridge between technical teams and end users.

• Demonstrated ability to identify problems and develop innovative digital solutions.

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Ability to analyze data and use insights to inform decision-making and product development.

• Proven ability to partner with leadership on leveraging digital and data solutions to inform and execute business strategies.

• In-depth understanding of product sales data, specialty pharmacy data, specialty distributor data, and key performance indicators (KPIs) that drive sales business.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

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EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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Job Exempt